Telair Click to Call CTI vs XPhone Connect
Telair Click to Call CTI
telair.netXPhone Connect
xphone-connect.comSide by side
| Figure | Telair Click to Call CTI | XPhone Connect |
|---|---|---|
| Price from | $13/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 2 |
| Spec score · Computer Telephony Integration Software | 8.2 (#6) | 7.1 (#19) |
| Headquarters | Toronto, Ontario, Canada | Germering near Munich, Germany |
| Product | TELAIR Hosted PBX is a cloud phone system with a dashboard for managing users, call flows, performance, and analytics. | XPhone Connect is a unified communications platform combining telephony, presence, CRM integration and hotline management for enterprises and public institutions. |
| Security | TELAIR describes Connect as supporting secure one-to-one and group chat. | The maker describes encrypted client-server connections using TLS-secured WCF TCP binding with AES-256 and internal voice communication secured by SRTP with AES-256. |
| Support | The Hosted PBX page says plans include a dedicated support team, while the support page lists email support, knowledge base access, and a dedicated Support Pod with all support plans. | Optional vendor Service Packs provide annual support-hour quotas, with listed services including consulting, installation, upgrades, troubleshooting and configuration changes. |
Plans
Telair Click to Call CTI
- Standard Plans$13 a month
- Plus Plans$27 a month
XPhone Connect
- License purchasePrice not published
- Software subscriptionPrice not published
In their own words
Telair Click to Call CTI
TELAIR Click to Call CTI turns phone numbers on web pages into links that initiate calls. After the user answers the call on a registered SIP device or through TELAIR Connect, the extension dials the selected number. During calls, it can match callers or contacts and display information in a web CRM; users can also add notes for incoming and outgoing calls directly in the CRM. Listed compatible CRMs include Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger. TELAIR provides extension download links for Chrome-based browsers and Microsoft Edge. Setup requires an address from TELAIR support and the user's Connect username and password. The installation guide associates the extension with Triton Series systems and Plus Tier subscriptions. Connect is available through a browser and desktop apps for Windows, Mac, and Linux, as well as iOS and Android apps. Hosted PBX Standard is $13 a month billed annually; Plus is $27 a month billed annually.
XPhone Connect
XPhone Connect combines telephony, presence, CRM integration and hotline management for enterprises and public institutions. Its CTI controls let users start, answer, transfer and toggle calls with one click, while a PC with a headset and internet connection can serve as a softphone. TeamDesk distributes incoming calls to teams, and built-in Analytics provides information for improving availability and service quality. Collaboration features include video meetings, screen sharing, group chat, voicemail, call history, fax and SMS. Named integrations include SAP, Salesforce, Microsoft Outlook and Teams, CRM and ERP systems, and compatible Jabra, Yealink and Poly headsets. The TAPI server and professional services can support customized connections. XPhone is an on-premises solution, hosted locally or on a virtual machine such as Azure or AWS; the maker says it has no cloud dependency. Pricing is on request. Subscription licenses are user-specific, and Premium and Enterprise users cannot be mixed. The maker describes encrypted client-server and internal voice connections, and says contacts, chats and voicemails can remain on the customer's own server.