Teloz IVR vs Voicent
Teloz IVR
teloz.comVoicent
voicent.comSide by side
| Figure | Teloz IVR | Voicent |
|---|---|---|
| Price from | $7.99/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 10 |
| Spec score · IVR Software | 7.9 (#11) | 8.6 (#6) |
| CRM | The IVR page describes CRM-aware branching and routing callers using a CRM lookup. | Voicent includes a built-in CRM that tracks interactions, shows caller popups and supports contact history and notes. |
| Headquarters | Kowloon, Hong Kong | Mountain View, California, United States |
| Integrations | Pricing lists Salesforce, HubSpot, and Zoho CRM integrations on the Professional plan. | The product advertises CRM integration, email/social/web integration, SIP trunks, PBX systems and Twilio through BYOS. |
| Support | The company page states that its network operations center is staffed 24/7 and that customer inquiries receive a response within one business day. | Standard support services are available 8am-5pm Monday-Friday PST excluding Voicent holidays or closures. |
Plans
Teloz IVR
- FreeFree
- Starter$7.99 a month
- Professional$15.99 a month
- Enterprise$25.99 a month
- CustomPriced on request
Voicent
- FreeFree
- FreeFree
- Pay as you Go$19 a month
- Pay as you Go$19 a month
- Starter$163 a month
- Starter$179 a month
- Premium$499 a month
- Premium$549 a month
- Enterprise$19,999 a month
- Enterprise$22,222 a month
In their own words
Teloz IVR
Teloz IVR routes callers through multi-level voice menus using NLP voice recognition and DTMF input. Its visual drag-and-drop flow builder is intended for operations teams creating or changing call flows without code. Nested prompts can branch according to time of day, language, and caller location, and a CRM lookup can inform routing. DTMF can also serve as a fallback to voice recognition. The product lists analytics on each IVR node. Teloz says it encrypts data in transit using TLS 1.3 and SRTP, and data at rest with AES-256. Every plan includes SAML 2.0 SSO, SCIM 2.0 provisioning, MFA, role-based access, and tamper-evident audit logs. A 14-day trial includes every feature and does not require a credit card. The free plan includes 100 US/Canada calling minutes, 50 SMS segments, one local DID, and 25 AI receptionist minutes per month. Paid plans are Starter at $7.99 a month per user, Professional at $15.99 a month per user, and Enterprise at $25.99 a month per user. The service is available on web, iOS, and Android.
Voicent
Voicent develops software for automated voice, email, and text communication, with point-and-click controls for sharing information and exchanging ideas. Its hosted service runs in a browser and can be accessed from computers, phones, and tablets. Cloud plans include call-center features such as agent dashboards, predictive dialing, and campaigns. Cloud calling covers the USA and Canada; on-premise software supports worldwide use with local phone and text services and requires Windows. Voicent says its cloud service has no contact limit and allows unlimited contact imports without extra fees. Calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments. Features include call recording, voicemail drop, and dialing modes such as predictive, progressive, preview, click-to-call, and alternate phone dialing. CRM integrations include Salesforce, SugarCRM, Zoho CRM, MySQL, and Voicent CRM. The service lists a free plan, paid options from $19/mo, and a 30-day trial. Standard support is available weekdays from 8am to 5pm PST, excluding holidays or closures.