Textline vs Trengo
Textline
textline.com
Trengo
trengo.comSide by side
| Figure | Textline | Trengo |
|---|---|---|
| Price from | — | €299/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 9 |
| Spec score · Customer Messaging Platforms | 7.1 (#17) | 7.9 (#10) |
| API | The Essentials plan includes API and webhooks. | Trengo provides a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels. |
| Integrations | Listed integrations include Salesforce, HubSpot, Zendesk Support, Pipedrive, Talkdesk, Aircall, Slack, Zapier, and Freshdesk. | The integration hub lists tools including HubSpot, Salesforce, Shopify, WooCommerce, and BigCommerce. |
| Product | Textline describes itself as business texting software for customer support, sales, marketing, and logistics teams. | Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared team inbox. |
| Security | Textline says data is encrypted in transit and at rest and that traffic is monitored in real time for security events. | Trengo says its application is hosted on AWS, backups are encrypted, and app communication uses TLS with HSTS. |
| Shared inbox | The Textline inbox can manage conversations via live web chat, SMS, and social media. | Yes |
Plans
Textline
- EnterprisePriced on request
- EssentialsPriced on request
- ProPriced on request
Trengo
- Boost€299 a month
- Pro€499 a month
- EnterprisePrice not published
- Boost (annually billed)€299 a month
- Boost (monthly billed)€349 a month
- Pro (annually billed)€499 a month
- Pro (monthly billed)€599 a month
- Enterprise (annually billed)Priced on request
- Enterprise (monthly billed)Priced on request
In their own words
Trengo
Trengo brings WhatsApp, email, live chat, social media and voice calls into a shared inbox for teams. Agents can collaborate on conversations, which are distributed using round-robin routing. Its AI assistant can suggest replies or send them automatically, and AI Journeys automate multi-step conversations and workflows across channels. Conversation usage is counted in seven-day windows; a message outside a window starts a new conversation. The integration hub includes HubSpot, Salesforce, Shopify, WooCommerce and BigCommerce. Developers can use a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels. Trengo runs on Android, iOS, macOS, Windows and the web, and offers an API. Boost costs €299.00 per month billed annually for 10 users and 6,000 conversations per year; Pro is €499.00 per month billed annually for 20 users and 18,000 conversations per year. Monthly billing is also available: Boost at €349.00 per month and Pro at €599.00 per month. Enterprise pricing is custom. There is no free plan, but a free trial is available.