| Price from | $2,083.33/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Feedback Analytics Software | 7.2 (#12) | 7.1 (#14) |
| Spec score · Voice of Customer Software | 7.1 (#24) | 7.1 (#26) |
| Integrations | Integration options include one-click integrations, API access, sFTP, file uploads, and custom integrations; listed connections include Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake. | Listed integrations include Salesforce, Gainsight, Jira, Zendesk, Azure DevOps, Microsoft Teams, Slack, Fullstory, Skyvia, and Dragonboat. |
| Purpose | Thematic unifies surveys, tickets, calls, reviews, and social feedback into a traceable source of customer intelligence for enterprise CX teams. | UserVoice captures customer feedback from multiple channels, analyzes it with customer and account context, and helps teams prioritize work and keep customers informed. |
| Security | Thematic states that it is SOC 2 Type II certified and complies with GDPR and CCPA, and that customer data is encrypted at rest and in transit. | UserVoice states that it maintains SOC 2 Type II certification and PCI-DSS certification, conducts annual third-party penetration tests, and scans its application weekly for known vulnerabilities. |
