Thentia Cloud Complaints & Investigations vs Tyler Labor Relations Case Management
Thentia Cloud Complaints & Investigations
thentia.comTyler Labor Relations Case Management
tylertech.comSide by side
| Figure | Thentia Cloud Complaints & Investigations | Tyler Labor Relations Case Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · License and Permit Management | 7.3 (#2) | 6.6 (#3) |
| Headquarters | Toronto, Ontario, Canada | Plano, Texas, United States |
| Intended users | Thentia describes the platform as serving regulatory agencies and licensing organizations. | Tyler describes the solution for organizations administering labor relations programs involving employees, labor unions, and management. |
| Purpose | Thentia Cloud Complaints & Investigations centralizes case management from complaint submission through resolution in a licensee database. | Manages labor-related cases from intake to resolution and connects employees, labor unions, and management through shared data. |
| Support | Thentia lists an online service desk, response times of 30 minutes to 2 days, and support hours of 8 a.m. to 5 p.m. Monday through Friday. | Labor Relations email support is available Monday through Friday, 8 a.m. to 8 p.m. Eastern, except federal holidays. |
Plans
Thentia Cloud Complaints & Investigations
- Thentia Cloud Complaints & InvestigationsPriced on request
Tyler Labor Relations Case Management
- Tyler Labor Relations Case ManagementPriced on request
In their own words
Thentia Cloud Complaints & Investigations
Thentia Cloud Complaints & Investigations is a web-based case-management system for occupational and non-occupational regulators. It centralizes work from public complaint submission through investigation and resolution in a licensee database. A public portal accepts complaints, while regulatory staff receive real-time notifications. Agencies can customize intake forms with a drag-and-drop editor, triage submissions, and create investigation records. Records can contain activities, dispositions, evidence, contacts, hearing details, outcomes, witness information, interview notes, judgments, and charges. Users can create public notices and publish them to the online database. Portals are described as usable from mobile, tablet, and browser-capable devices. Thentia says API-supported web applications can integrate with the platform. Authentication options include Google OpenID, Azure, Office 365, ADFS, and SAML2, with two-factor authentication available. Thentia states that the service is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant. Data protection includes AES-256 encryption at rest and TLS in transit, with hourly backups and a target uptime of at least 99.8%. Pricing is on request.
Tyler Labor Relations Case Management
Tyler Labor Relations Case Management has no write-up on Specifiction yet; its figures are above.