Thermostat vs Userpace
Thermostat
thermostat.ioUserpace
userpace.comSide by side
| Figure | Thermostat | Userpace |
|---|---|---|
| Price from | $49/mo | €49/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Net Promoter Score Software | 7.7 (#12) | 7.4 (#14) |
| Feedback | Users can filter, star, and respond to customer feedback, and surveys can collect feedback anonymously. | The platform gathers and manages user feedback and supports private one-to-one correspondence with customers. |
| Integrations | Direct campaign integrations listed are Stripe, Mailchimp, ConvertKit, and Drip; the page also describes Zapier connections. | The pages reviewed document a JavaScript widget and API; they do not name third-party integrations. |
| Product | Thermostat provides NPS survey software using one-question surveys with an optional feedback box. | Userpace describes itself as an all-in-one feedback and NPS management platform. |
| Support | The pricing table lists email support for all plans, priority email support for paid plans, and phone support for Enterprise. | The contact page says inquiries receive a response within 24–48 hours and lists office hours as Monday through Friday, 9 a.m. to 6 p.m. |
Plans
In their own words
Thermostat
Thermostat is Net Promoter System survey software built around one-question surveys with an optional feedback box. Surveys can be sent by email, displayed as embedded popups, shared through links, or administered through the API. Reporting provides filters, comparisons, and customer satisfaction views tailored to the Net Promoter System. Custom fields for text, numbers, dates, and lists can be used to segment scores. Users can filter, star, and respond to feedback, and surveys may collect responses anonymously. The service can email score and feedback updates daily or weekly. Direct campaign integrations listed include Stripe, Mailchimp, ConvertKit, and Drip; it also describes connections through Zapier. Survey emails, pages, and popups can be branded with logos and colors. The free plan allows one user, one survey, 200 surveys administered per month, and four months of response history. Pro costs $49 a month and includes one user, five surveys, 2,000 surveys per month, and forever response history. The product is available on web and through its API.