Thermostat vs Zonka Feedback
Thermostat
thermostat.ioZonka Feedback
zonkafeedback.comSide by side
| Figure | Thermostat | Zonka Feedback |
|---|---|---|
| Price from | $49/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Net Promoter Score Software | 7.7 (#12) | 8.4 (#6) |
| Free trial | The pricing FAQ says there is no free software trial and suggests starting with the free plan. | The help center says new accounts receive access to all features for a 14-day free trial. |
| Integrations | Direct campaign integrations listed are Stripe, Mailchimp, ConvertKit, and Drip; the page also describes Zapier connections. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Product | Thermostat provides NPS survey software using one-question surveys with an optional feedback box. | Zonka Feedback offers feedback management and AI feedback intelligence to collect feedback, analyze it, and help teams act on insights. |
| Reporting | Reporting includes filters, comparisons, and customer satisfaction views tailored to the Net Promoter System. | Reports cover survey, staff, location, NPS, CSAT, CES, trends, word analysis, comparative periods, filtering, scheduling, and PDF export. |
Plans
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
Thermostat
Thermostat is Net Promoter System survey software built around one-question surveys with an optional feedback box. Surveys can be sent by email, displayed as embedded popups, shared through links, or administered through the API. Reporting provides filters, comparisons, and customer satisfaction views tailored to the Net Promoter System. Custom fields for text, numbers, dates, and lists can be used to segment scores. Users can filter, star, and respond to feedback, and surveys may collect responses anonymously. The service can email score and feedback updates daily or weekly. Direct campaign integrations listed include Stripe, Mailchimp, ConvertKit, and Drip; it also describes connections through Zapier. Survey emails, pages, and popups can be branded with logos and colors. The free plan allows one user, one survey, 200 surveys administered per month, and four months of response history. Pro costs $49 a month and includes one user, five surveys, 2,000 surveys per month, and forever response history. The product is available on web and through its API.
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.