Thirdlane Business Communications Platform vs Zoho Voice
Thirdlane Business Communications Platform
thirdlane.comZoho Voice
zoho.comSide by side
| Figure | Thirdlane Business Communications Platform | Zoho Voice |
|---|---|---|
| Price from | — | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 14 |
| Spec score · Business Phone Systems | 8.5 (#40) | 9.1 (#11) |
| Contact center | Contact center features include skills-based queues, callbacks, supervisor tools, call recording and review, and real-time and historical analytics. | Contact center features include multi-level IVR, call queues, live call monitoring, and listening, whispering, and barging. |
| Founded | 2004 | 1996 |
| Free plan | No | Yes |
| Integrations | Included CRM integrations named on the pricing page include Salesforce, HubSpot, Zoho, Dynamics 365, and Pipedrive. | Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus. |
Plans
Thirdlane Business Communications Platform
- Per concurrent calls (channels)Priced on request
- Per-seat (extensions)Priced on request
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
Thirdlane Business Communications Platform
Thirdlane Business Communications Platform has no write-up on Specifiction yet; its figures are above.
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.