Thirdlane Business Communications Platform
thirdlane.com
Spec sheet
- Purpose
- Thirdlane provides business voice, contact center, messaging, customer applications, administration, and integration for MSPs and communications service providers.Read 12 Oct 2026 · thirdlane.com
- Audience
- The pricing page describes use by MSPs, ITSPs, UCaaS operators, multi-site enterprises, contact centers, and smaller organizations.Read 12 Oct 2026 · thirdlane.com
- Deployment
- Customers can run Thirdlane on their own infrastructure or have Thirdlane operate a multi-tenant platform for them.Read 12 Oct 2026 · thirdlane.com
- Free plan
- NoRead 22 Sep 2026 · thirdlane.com
- Integrations
- Included CRM integrations named on the pricing page include Salesforce, HubSpot, Zoho, Dynamics 365, and Pipedrive.Read 12 Oct 2026 · thirdlane.com
- Security
- Security controls include role-based administration, identity-provider sign-in, encrypted credentials, configurable retention, and TLS/SRTP options where endpoints support them.Read 12 Oct 2026 · thirdlane.com
- Headquarters
- CaliforniaRead 19 Oct 2026 · thirdlane.com
- Founded
- 2004Read 19 Oct 2026 · thirdlane.com
- AI
- AI voice intelligence can provide post-call summaries, sentiment, action items, and quality checks as an optional module.Read 12 Oct 2026 · thirdlane.com
- APIs
- The platform includes a System Management API and Telephony Operations API, and describes documented REST APIs and outbound webhooks.Read 12 Oct 2026 · thirdlane.com
- Auto attendant
- YesRead 22 Sep 2026 · thirdlane.com
- Call routing
- customRead 22 Sep 2026 · thirdlane.com
- Connect apps
- Thirdlane Connect provides calling, video meetings, messaging, presence, contacts, and file sharing through browser, desktop, and mobile applications.Read 12 Oct 2026 · thirdlane.com
- Contact center
- Contact center features include skills-based queues, callbacks, supervisor tools, call recording and review, and real-time and historical analytics.Read 12 Oct 2026 · thirdlane.com
- Desktop and mobile apps
- YesRead 22 Sep 2026 · thirdlane.com
- Evaluation
- The company offers free hands-on demo environments and dedicated proof-of-concept tenancy for larger deployments, with no evaluation duration stated.Read 12 Oct 2026 · thirdlane.com
- Licensing
- Self-hosted subscriptions are annual, while Thirdlane-managed subscriptions are monthly; standard support is included and premium or 24x7 tiers are available.Read 12 Oct 2026 · thirdlane.com
- Voice
- The platform includes multi-tenant call routing, IVR, voicemail, recording, conferencing, trunks, and phone provisioning.Read 12 Oct 2026 · thirdlane.com
- Voicemail transcription
- YesRead 22 Sep 2026 · thirdlane.com
Plans and prices
Per concurrent calls (channels) Priced on request Price depends on call capacity, modules, deployment, support, and other requirements Read 12 Oct 2026 · thirdlane.com
Per-seat (extensions) Priced on request Price depends on seats, modules, deployment, support, and other requirements Read 12 Oct 2026 · thirdlane.com
Every Thirdlane Business Communications Platform plan and price →
Where Specifiction places it
- Business Phone Systems#40 of 1678.5
- IP PBX Software#9 of 198.0
