TOPdesk vs Wolken AI Enterprise Service Management
TOPdesk
topdesk.comWolken AI Enterprise Service Management
wolkensoftware.comSide by side
| Figure | TOPdesk | Wolken AI Enterprise Service Management |
|---|---|---|
| Price from | £51/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Enterprise Service Management Software | 8.6 (#7) | 6.7 (#22) |
| Headquarters | Delft, Netherlands | Cupertino, California, USA |
| Integrations | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. | Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle. |
| Purpose | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. | Wolken AI ESM brings requests across IT, HR, Facilities, and Finance into one workflow engine. |
| Security | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. | The platform page states that data is encrypted in transit and at rest and describes audit trails and compliance controls for SOC 2 and industry-specific requirements. |
| Self-service | The Self-Service Portal lets end users submit and track tickets and find answers to common questions. | It provides a unified portal for help requests and answers across enterprise services. |
| Support | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. | Wolken’s About page lists 24/7 support and dedicated success managers. |
Plans
Wolken AI Enterprise Service Management
- Enterprise Service ManagementPriced on request
In their own words
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.
Wolken AI Enterprise Service Management
Wolken AI Enterprise Service Management has no write-up on Specifiction yet; its figures are above.