TOPdesk vs Xurrent Service Level Management
TOPdesk
topdesk.comXurrent Service Level Management
xurrent.comSide by side
| Figure | TOPdesk | Xurrent Service Level Management |
|---|---|---|
| Price from | £51/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 5 |
| Spec score · Sla Management | 8.6 (#5) | 7.0 (#12) |
| Spec score · IT SLA Management Software | 8.6 (#17) | 7.0 (#41) |
| Founded | 1993 | 2010 |
| Headquarters | Delft, Netherlands | Santa Barbara, California, USA |
| Integrations | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. | Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning. |
| Purpose | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. | Xurrent provides customized and automated SLA processes to help ensure service commitments are met while reducing administrative overhead. |
| Support | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. | Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email. |
Plans
Xurrent Service Level Management
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
In their own words
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.
Xurrent Service Level Management
Xurrent Service Level Management has no write-up on Specifiction yet; its figures are above.