TOPdesk vs Znuny
TOPdesk
topdesk.com
Znuny
znuny.comSide by side
| Figure | TOPdesk | Znuny |
|---|---|---|
| Price from | £51/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 11 |
| Spec score · IT Problem Management Software | 8.6 (#11) | 8.5 (#14) |
| Spec score · IT Knowledge Base Software | 8.5 (#24) | 8.5 (#27) |
| Spec score · IT Service Management - Enterprise Software | 8.5 (#9) | 8.5 (#10) |
| Spec score · IT Help Desk Software | 8.6 (#22) | 8.5 (#26) |
| Spec score · IT Service Management - Midmarket Software | 8.6 (#10) | 8.5 (#12) |
| Spec score · IT Incident Management Software | 8.5 (#15) | 8.5 (#16) |
| Spec score · ITSM Software | 8.6 (#11) | 8.5 (#12) |
| Deployment | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. | The software can run on an organization’s own server or on a cloud provider, with optional Znuny hosting. |
| Headquarters | Delft, Netherlands | Berlin, Germany |
| Integrations | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Licence | TOPdesk terms grant restricted use rights and prohibit redistribution, reverse engineering and attempts to derive source code, indicating proprietary closed-source software. | The public repository states that Znuny is distributed under the GNU General Public License version 3. |
| Purpose | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 1,207 reviews | 4.3 out of 5 from 0 reviews shown on the opened page; the page also displays favorable and critical review summaries. |
| Security controls | The service uses Cloudflare for SSL and DDoS protection and FOX-IT for security-information and event monitoring. | Security features include roles and access rights, identity management integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. |
| Support | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
| System requirements | The published on-premises requirements specify a 64-bit server platform and require consideration of the host virtualization supplier's requirements. | The current repository lists Linux, Perl 5.16 or newer, Apache 2 with mod_perl2, and MySQL 8, MariaDB 10.3, PostgreSQL 12 or Oracle 19c databases. |
| What it does | TOPdesk is an IT, facilities and enterprise service-management platform for handling incidents, requests, assets and workflows. | Znuny is a web-based ticketing and IT service-management platform for customer service, help desks and enterprise service management. |
Plans
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.