TouchPoint One Quality Management vs Voxjar
TouchPoint One Quality Management
touchpointone.comVoxjar
voxjar.comSide by side
| Figure | TouchPoint One Quality Management | Voxjar |
|---|---|---|
| Price from | $29.23/mo | $90/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Customer Service QA Software | 7.2 (#24) | 8.3 (#7) |
| Spec score · Contact Center Quality Assurance Software | 7.2 (#17) | 8.3 (#7) |
| Spec score · Call Center Quality Management Software | 7.1 (#19) | 8.3 (#7) |
| Headquarters | Indianapolis, Indiana, United States | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | The product page says it connects with popular CRM and customer support systems and supports API connections to in-house or other systems. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | Quality Management is part of Acuity, a cloud performance management platform for contact center operations. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Support | The pricing page says Acuity Core includes hosting, support, and general software updates. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
Plans
TouchPoint One Quality Management
- Acuity Core$29.23 a month
- Acuity Plus$29.23 a month
- Acuity Max$41.61 a month
In their own words
TouchPoint One Quality Management
TouchPoint One Quality Management has no write-up on Specifiction yet; its figures are above.
Voxjar
Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.