Tow Control Dispatch vs Towbook
Tow Control Dispatch
towcontroldispatch.com
Towbook
towbook.comSide by side
| Figure | Tow Control Dispatch | Towbook |
|---|---|---|
| Price from | $99/mo | $109/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Towing Software | 7.6 (#21) | 8.7 (#4) |
| Headquarters | 3 Mount Prospect Ave, Dover, NJ 07801-3747, United States | Port Huron, Michigan, United States |
| Impound management | The impound tools track vehicle check-in details, storage rates, release conditions, and check-out fees. | Impound Manager records stored vehicles and includes state-required letters, with an Auto Data Direct integration available. |
| Privacy | The privacy policy says the company does not sell personal information for money or use it for cross-context behavioral advertising. | The privacy policy says Towbook will not sell, rent, trade, or use personal or vehicle information except as needed to provide requested services. |
| Purpose | Tow Control Dispatch provides dispatch, job management, driver and fleet management, customer communication, billing support, and reporting tools for towing businesses. | Towbook is cloud-based towing, roadside, and impound software for dispatching, impounds, and accounting. |
| Security | The privacy policy says safeguards include authentication, role-based access controls, secure transmission, password hashing, session controls, logging, rate limiting, and restricted production-system access. | Towbook says it uses SSL encryption for many services, account-access verification and recurring reviews of security practices. |
| Support | Support is offered by email at [email protected] and by phone at (888) 997-5869. | Towbook states that phone and email support operate 24 hours a day, 365 days a year. |
Plans
Towbook
- Basic$109 a month
- Professional$209 a month
- Ultimate+$319 a month
- Enterprise$429 a month
- Enterprise+Priced on request
In their own words
Tow Control Dispatch
Tow Control Dispatch is software for towing businesses that combines dispatch, job management, driver and fleet management, customer communication, billing support, and reporting. Teams can take in jobs, assign drivers, update a dispatch board, and track job status. Job records can hold timestamps, notes, photos, signatures, mileage, and customer details. Impound tools track vehicle check-in details, storage rates, release conditions, and check-out fees. The product supports invoices, payment status, reports, and CSV, PDF, and Excel exports. Customers can add links to their own payment processors, such as Stripe, PayPal, Venmo, CashApp, or Square; Tow Control Dispatch does not process payments. It runs on Android, iOS, and the web, with a driver mobile app and GPS fleet tracking. The Pro Operator Plan costs $99 a month, billed monthly, plus applicable tax. It includes unlimited drivers and no per-job or per-driver fees. A 30-day trial requires no credit card, and customers can cancel at any time.
Towbook
Towbook is cloud-based software for towing, roadside, and impound operations. Its web system manages dispatching, invoicing, vehicle inventory, impounds, liens, and auctions. Dispatch workflows cover accepting and assigning calls, following job progress, and managing vehicles. Digital dispatching and email processing receive calls from listed motor clubs and organizations including AAA, Agero, Allstate, Geico, Progressive, and Tesla. GPS integrations include Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect, and Webfleet; accounting connects to QuickBooks Desktop or Online. Drivers can attach geocoded photos, collect customer signatures, create damage reports, and send receipts by email or text. Android and iPhone apps are available, and the maker says they can be used on as many devices as desired at no extra fee. The trial lasts 30 days, includes the full feature suite, and requires no credit card. Plans start at $109/mo, with no free plan. Monthly completed-call limits vary by plan, and each additional 1,000 calls above a plan limit costs $149.