Turnella vs Workforce.com
Turnella
turnella.com
Workforce.com
workforce.comSide by side
| Figure | Turnella | Workforce.com |
|---|---|---|
| Price from | Free | C$12.80/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 2 | 5 |
| Spec score · Capacity Planning Software | 7.9 (#18) | 8.3 (#9) |
| Integrations | The maker says CSV exports from Genesys, Zendesk, Freshdesk, Five9, Twilio Flex and Intercom can be used when they contain suitable date and volume fields. | Official integrations include ADP, Azure, Gusto, Indeed, QuickBooks, Oracle, Paychex, Paycom, Shopify, Square, Toast, UKG, Workday and Xero. |
| Licence | Turnella is proprietary software under a limited, revocable, non-exclusive use licence; copying, scraping, reverse engineering and redistribution are prohibited. | Terms grant customers a limited, non-transferable SaaS usage licence and reserve intellectual-property ownership to Workforce.com, so the product is proprietary rather than open source. |
| Scheduling | Shift templates support start and end times, breaks, days of week, headcount and named-agent assignments with coverage visualisation. | The platform builds demand-based employee schedules using labor forecasting and supports shift management. |
| Self-hosting | The maker describes Turnella as a browser service and provides no self-hosting option. | Workforce.com is delivered as a SaaS service hosted on AWS, with US and Frankfurt regions, rather than as customer-installed software. |
| Support | Support is offered through in-app help chat, documentation, free calculators and [email protected]. | The vendor provides implementation and training help, and its help center directs users to [email protected] for assistance. |
| What it does | Turnella is a workforce and capacity planning tool that forecasts demand, calculates staffing, builds schedules and models labour cost. | Workforce.com combines scheduling, HR, time and attendance, payroll, employee engagement, analytics and compliance tools for hourly and shift-based workforces. |
Plans
Workforce.com
- All-in-One Plan (Canada)C$12.80 a month
- All-in-OnePriced on request
- HRPriced on request
- PayrollPriced on request
- SchedulingPriced on request
In their own words
Turnella
Turnella is browser-based workforce management software for operations teams planning staffing without a dedicated WFM department. It forecasts workload, calculates staffing requirements, builds schedules, and models labour costs. Supported channels include inbound voice, live chat, email or back-office work, and 24/7 voice, with a separate staffing model for each. Users can import historical data for interval demand forecasts and manually override intervals. Scheduling includes shift templates, named agent assignments, availability and time-off rules, with Excel or calendar export. CSV imports work with systems such as Genesys, Zendesk, Freshdesk, Five9, Twilio Flex, and Intercom; the maker says sources containing date and volume columns also work. The Core Turnella plan costs nothing, with no credit card, trial period, or expiry. It runs in a browser and offers API access.
Workforce.com
Workforce.com combines payroll, HR and workforce management in one system for shift-based organizations. Its scheduling tools use business data to forecast demand and generate schedules, with auto-scheduling, availability collection, time-off management, open shifts and shift swaps. HR features cover onboarding, HRIS, performance management and applicant tracking. Payroll includes time and attendance, wage and hour automation, tax filing and benefits management. The company lists hospitality, retail and care among its use cases. The service is available on Android, iOS, web and API, and its mobile app supports phones and tablets. Listed integrations include ADP, QuickBooks, Gusto, Indeed, Clover and Lightspeed. Plans are licensed per user, with pricing depending on selected modules, staff count and implementation requirements; prices are on request and there is no free plan. A 14-day trial is listed. The Time Clock App requires a compatible Apple or Android tablet and cannot be used on a computer.