Union Waitlist vs Waitwhile
Union Waitlist
getunion.com
Waitwhile
waitwhile.comSide by side
| Figure | Union Waitlist | Waitwhile |
|---|---|---|
| Price from | — | $31/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 0 | 5 |
| Spec score · Restaurant Waitlist Software | 7.0 (#21) | 8.5 (#5) |
| Integrations | Union’s integrations page lists DAVO, OpenTable, 7shifts, Restaurant365, Factor4, and Kickfin. | Native and no-code connections include Salesforce, Zapier, Slack, calendars, Google Sheets, Twilio, Zendesk, Jira, Eventbrite, Zoom and Square. |
| Support | Union says customers receive 24/7 support from a live US-based person, with no additional support fee. | The site links to a help center and lists [email protected] as its contact email. |
Plans
Waitwhile
- FreeFree
- FreeFree
- Starter$31 a month
- Business$55 a month
- EnterprisePriced on request
In their own words
Union Waitlist
Union Waitlist is a guest and table management feature for busy bars and restaurants, available through a browser and mobile experience. Guests can join a line, track their position, view the menu, save items, and open a tab before seating with a QR code or NFC. They can order from the bar, request pickup, and earn rewards. Staff see guest names and collected notes, coordinate communication, assign tables, and balance server workloads. When seating is ready, staff can transfer the guest check and notes to the table, including from a tablet, and send a text notification. Union lists integrations with OpenTable, 7shifts, Checkmate, Craftable, DAVO, and Solink. The company describes its venue platform as built for high-volume bars and restaurants and says its demo is suitable for operators with a full liquor license. Union Pocket installs from the App Store and supports iPhone 12 and later. The Waitlist page asks businesses to schedule a demo and does not show a feature price.
Waitwhile
Waitwhile is a platform for handling walk-ins, queues and appointments across service locations. Customers can join a queue remotely or on-site by QR code, web, kiosk, NFC tag or SMS, then receive live updates and AI-powered wait estimates. Appointment tools cover reminders, confirmations, booking rules and matching people with resources. LineSync places scheduled appointments and walk-ins in a shared queue. Connections include a REST API, webhooks, no-code options and Zapier, alongside named integrations such as Slack, Salesforce, Mailchimp, Google Sheets, Outlook, Google Calendar, Twilio, Zendesk and Square POS. It runs on Android, iOS and web, and offers an API. The free plan is free and covers one location and 50 visits/month. Starter is $31 a month billed annually; Business is $55 a month billed annually. Enterprise pricing is custom. Waitwhile lists retail, luxury retail, government, education and healthcare among its industries, and describes its enterprise offering for businesses with 10 to 600 service points and multiple networks.