Unwrap vs Zonka Feedback
Unwrap
unwrap.aiZonka Feedback
zonkafeedback.comSide by side
| Figure | Unwrap | Zonka Feedback |
|---|---|---|
| Price from | $2,000/mo | $99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 6 |
| Spec score · Feedback Analytics Software | 7.5 (#9) | 8.4 (#3) |
| Integrations | Unwrap connects to public and private feedback sources, including support, survey, call, review, social, CRM, product, and data warehouse tools. | Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others. |
| Security | The site lists SOC 2 Type II and GDPR compliance, SSO, activity monitoring, and automatic PII redaction. | The company states that it is ISO 27001:2022 certified and GDPR and HIPAA compliant. |
| What it does | Unwrap is a customer intelligence platform that analyzes customer feedback and proactively surfaces insights. | Zonka Feedback is a customer feedback and experience-management platform for creating surveys, collecting responses across channels, analyzing results, and closing the feedback loop. |
Plans
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.