UseResponse vs Viima
UseResponse
useresponse.com
Viima
viima.comSide by side
| Figure | UseResponse | Viima |
|---|---|---|
| Price from | $49/mo | $79/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 2 | 4 |
| Spec score · Idea Management Software | 8.3 (#10) | 7.9 (#14) |
| API access | Yes | The REST API is listed as an Advanced plan feature. |
| Headquarters | 16192 Coastal Highway, Lewes, DE 19958, USA | Espoo, Finland |
| Integrations | Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. | The pricing page lists Jira and Microsoft Teams integrations; it also describes embedding boards in intranets or other websites. |
| Support | The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance. | All customers have access to a help center; the pricing comparison lists technical support and a dedicated Customer Success Manager among plan support features. |
| Trial | The 14-day free trial provides access to all features and does not require credit card information. | Sign-ups start with a 14-day Pro trial without requiring a credit card, after which the account is downgraded to the free plan. |
Plans
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.
Viima
Viima is idea management software for collecting submissions, refining them, prioritizing them and moving selected ideas toward implementation. Ideas can come from employees, customers, suppliers and other stakeholders, and teams can organize them in bubble, list or Kanban views. Boards support configurable innovation processes and evaluation metrics defined by the team. The service is available in web browsers and native iOS and Android apps; boards can also be embedded in intranets or other websites. A free plan costs nothing and includes up to 10 users and one board. Basic costs $79 a month and includes 10 users and two boards. Pro costs $499 a month, with 100 users, up to 15 boards and 10 workflow automations per board. Advanced has no listed price and includes unlimited boards and automations, REST API access and a dedicated Customer Success Manager. Sign-ups begin with a 14-day Pro trial without a credit card, then downgrade to Free. Stated prices exclude VAT; annual plan prices are monthly amounts billed annually, while Basic is also available monthly.