Userlane vs Userpilot
Userlane
userlane.comUserpilot
userpilot.comSide by side
| Figure | Userlane | Userpilot |
|---|---|---|
| Price from | — | $299/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 3 |
| Spec score · In App Messaging | 7.1 (#17) | 7.9 (#11) |
| Spec score · Onboarding Bots | 7.2 (#22) | 7.9 (#13) |
| Spec score · Software Tutorials | 7.1 (#24) | 7.9 (#17) |
| Spec score · Digital Adoption Platforms | 7.2 (#25) | 8.0 (#11) |
| Data protection | The Trust Center says data at rest is encrypted with AES-256 and data in transit uses TLS 1.2 or TLS 1.3; it also says customers control analytics capture settings. | Userpilot says its SOC 2 controls include end-to-end encryption, two-factor authentication, firewalls, intrusion detection, monitoring, disaster recovery, and incident handling. |
| Founded | 2015 | 2019 |
| Headquarters | Munich, Germany | Austin, Texas, United States |
| Integrations | The help center lists SharePoint, Confluence, KnowledgeOwl, and Zendesk integrations for searching knowledge content through the Assistant. | Userpilot lists HubSpot, Salesforce, Segment, Google Tag Manager, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs as integrations. |
| Support | Userlane says customers can contact its support team in product or by emailing [email protected]. | The pricing comparison lists email support and live chat, with phone support shown as an enterprise service. |
Plans
Userlane
- ApplicationPriced on request
- DepartmentPriced on request
- OrganizationPriced on request
In their own words
Userpilot
Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behavior, and take action without writing code. Its no-code tools include product tours, checklists, tooltips, and modals. Teams can analyze funnels, feature adoption, and cohorts without SQL, and trigger NPS, CES, CSAT, or custom surveys based on user behavior. Session replay shows clicks and scrolls, with filters by segment or funnel step. AI Agent Lia can answer product-data questions, analyze feedback, and build guides from prompts. Web installation is available through JavaScript, Segment, or Google Tag Manager; the Mobile SDK supports native iOS and Android engagement and several cross-platform frameworks. Integrations include HubSpot, Salesforce, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel, Heap, webhooks, and HTTP APIs. Userpilot lists SOC 2 Type II certification and support for GDPR and HIPAA compliance. There is no free plan. Starter costs $299 a month; Growth costs $849 a month, and a 14-day trial is listed.