Utilities Group vs Zero Friction

Utilities Group

Figure	Utilities Group	Zero Friction
Price from	A$0.80/mo	—
Free plan	—	—
Free trial	—	Yes
Open source	—	—
Web	Yes	Yes
iOS	Yes	—
Android	Yes	—
API	Yes	Yes
Self-hosted	Yes	—
Plans published	3	3
Spec score · Utility Billing Software	8.3 (#5)	7.7 (#9)
Customer portal	A white-labelled portal and mobile app provide usage views, payment plans, plan changes and hardship requests.	An optional self-service portal lets end customers manage moves, view consumption and access invoices.
Integrations	Named integrations include AEMO/MSATS, distributor APIs, NBN Co B2B, carrier porting, BPAY, direct debit, Xero, NetSuite, SAP, Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, Snowflake, BigQuery, Databricks and Redshift.	The integration catalog covers meter-data management, CRM, ERP, banking, reporting, payment, customer-service, accountancy, communication and e-invoicing systems.
Support	Starter lists email and portal support; Growth adds priority support and a named customer-success manager; Enterprise lists 24/7 named on-call engineers.	Support is included in monthly pricing, with 24/7 self-service and contact with support by chat, phone, or email during CET office hours.
What it does	Utilities Group is an Australian billing platform for telco, utility and data-centre operators that rates usage and produces compliant invoices.	Zero Friction is a SaaS meter-to-cash platform for district-heating, communal-heating and cooling suppliers, building managers and service providers.

Utilities Group has no write-up on Specifiction yet; its figures are above.

Zero Friction has no write-up on Specifiction yet; its figures are above.