Utility Redefined CIS vs Zero Friction
Utility Redefined CIS
utilityredefined.comZero Friction
zerofriction.coSide by side
| Figure | Utility Redefined CIS | Zero Friction |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 3 |
| Spec score · Utility Billing Software | 6.8 (#22) | 7.7 (#9) |
| Billing | It calculates consumption, supports payment imports and reconciliation, and provides automated late fee processing. | The platform supports invoicing based on fixed or consumption-related rates and cost distribution, with invoices sent by email or post. |
| Founded | The pages opened do not state a founding year. | LinkedIn lists the company as founded in 2018. |
| Headquarters | The site lists Utility Redefined at 1315 Cleveland St., Clearwater, Florida 33755. | Ghent, Belgium |
| Integrations | The eBilling System page says it works with nearly any internal software or database used to manage customers and bills. | The integration catalog covers meter-data management, CRM, ERP, banking, reporting, payment, customer-service, accountancy, communication and e-invoicing systems. |
| Payments | The CIS supports online bill pay, account controls, and recurring payments. | Payment features include direct debits, manual transfers, QR codes or payment links, automated reminders, and payment plans. |
| Purpose | The Customer Information System is a web based solution for utility billing, customer service, and operations. | Zero Friction is a cloud SaaS meter-to-cash and billing platform for heating and cooling suppliers. |
| Security | The Technical Services page describes regular patching, updates, cybersecurity protocols, and proactive threat mitigation. | Zero Friction states that it is ISO 27001 certified and performs annual penetration testing. |
| Target customers | Utility Redefined says its solutions are designed for small and mid-sized utilities across water, gas, and electric sectors. | The company says it focuses on heating and cooling suppliers and also serves building managers and heat suppliers. |
Plans
Zero Friction
- BPO EnterprisePriced on request
- BPO StandardPriced on request
- SaaSPriced on request
In their own words
Utility Redefined CIS
Utility Redefined CIS is a web-based customer information system for utility billing, customer service, and operations. It is designed for water, electric, gas, and multi-service providers, with the maker targeting small and mid-sized utilities. The system manages service locations, meters, devices, billing cycles, routes, and imported meter reads. It calculates consumption, handles payment imports and reconciliation, and automates late fees. Utilities can define charge types and rates, set deposits, and manage customer payment plans. Payment features include online bill pay, account controls, and recurring payments. Staff can view account details, review daily consumption trends, adjust plans, and manage notifications and support tickets. Guided move-in and move-out workflows are included. The maker says the system is ready to integrate with existing systems. Related services cover cloud eBilling, data migration from AS/400, Oracle, and flat files, plus on-premises, cloud, and hybrid technical services. Pricing is available on request.
Zero Friction
Zero Friction has no write-up on Specifiction yet; its figures are above.