Utilmate vs Zego Utility

Utilmate is a web-based utility billing and customer management service for providers of electricity, gas, hot and cold water, solar, data and shared services. Its billing tools include invoicing, payments, customer management, automated collections, accounts receivable, reporting and exception dashboards. A customer portal lets people manage accounts, pay bills, set up direct debits, move in or out, and view usage. Meter readers and field agents can enter readings and notes on a smartphone or tablet, though meter-read charges may apply. Listed integrations include Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail and Zendesk Support. Starter, Pro and Premium plans are invoiced monthly, with prices available from sales. Starter allows up to five users and migration assistance for the first 100 customers; higher plans list larger user and migration limits. A 60-day trial includes all features and requires no payment information to start. Utilmate says trial data is deleted if users do not subscribe afterward.

Zego Utility automates utility workflows for multifamily property managers, covering invoice handling through resident billing. Its expense service retrieves and audits utility invoices, works with providers to resolve billing errors, and pays invoices on clients’ behalf. Resident billing supports submeter calculations and Ratio Utility Billing Services (RUBS), combining utility charges with rent and other items on resident statements. It can recover water, sewer, trash, gas, recycling, and electric expenses, including for student housing. Zego Insights provides usage and recoupment reporting, portfolio benchmarking, alerts, and customizable dashboards. Invoice and payment details can integrate with accounting software; listed property management partners include AppFolio, MRI Software, Resman, Rent Manager, and Yardi. Residents can view and pay statements from any device, and staff can review prebills in Zego Admin. The product is available on Android, iOS, and the web. Zego states that it offers 24x7x365 resident support. It describes annual SSAE18 review, PCI Level 1 compliance for card data, and 256-bit encryption for sensitive data. Pricing is available by request, and there is no free plan.