Skip to content
SPECIFICTION
Get listed

Utilmate

utilmate.com

Free trial Web
Visit utilmate.com
Spec score 7.2 #11 of 19 in Property Management Utility Billing Software

What it is

Utilmate is a web-based utility billing and customer management service for providers of electricity, gas, hot and cold water, solar, data and shared services. Its billing tools include invoicing, payments, customer management, automated collections, accounts receivable, reporting and exception dashboards. A customer portal lets people manage accounts, pay bills, set up direct debits, move in or out, and view usage. Meter readers and field agents can enter readings and notes on a smartphone or tablet, though meter-read charges may apply. Listed integrations include Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail and Zendesk Support. Starter, Pro and Premium plans are invoiced monthly, with prices available from sales. Starter allows up to five users and migration assistance for the first 100 customers; higher plans list larger user and migration limits. A 60-day trial includes all features and requires no payment information to start. Utilmate says trial data is deleted if users do not subscribe afterward.

Spec sheet

Product
Utilmate is a cloud utility billing and customer management service for electricity, gas, hot and cold water, solar, and data providers.Read 3 Oct 2026 · utilmate.com
Intended users
Utilmate says it supports utilities, billing agents, sub-metering companies, body corporates, and other utility providers.Read 3 Oct 2026 · utilmate.com
Trial
The 60-day trial includes all Utilmate features and can be started without entering payment information.Read 3 Oct 2026 · utilmate.com
Integrations
The software partners page describes integrations with Xero, Buildium, Ezidebit, GoCardless, Square, Stratapay, Stripe, Bing Mail, and Zendesk Support.Read 3 Oct 2026 · utilmate.com
Support
Utilmate lists email, phone, online chat, ticketing, knowledge-base access, and video tutorials as support channels or resources.Read 3 Oct 2026 · utilmate.com
Headquarters
Auckland, New ZealandRead 28 Sep 2026 · utilmate.com
Founded
2017Read 28 Sep 2026 · utilmate.com
Billing features
The platform includes invoicing, payments, customer management, automated collections, accounts receivable, reporting, and exception dashboards.Read 3 Oct 2026 · utilmate.com
Buildium integration
The Buildium integration processes utility bills and syncs them for consolidated resident billing through Buildium.Read 3 Oct 2026 · utilmate.com
Customer portal
Customers can manage accounts, pay bills, set up direct debits, move in or out, and view usage through the customer portal.Read 3 Oct 2026 · utilmate.com
Mobile meter reading
Meter readers and field agents can enter readings and notes on a smartphone or tablet; additional charges per meter read may apply.Read 3 Oct 2026 · utilmate.com
Plan limits
The Starter plan includes up to five users and assistance migrating up to the first 100 customers.Read 3 Oct 2026 · utilmate.com
Premium features
Premium lists API interfaces for GET and POST, billing exception checks, payment plans, hardship notices, and work orders.Read 3 Oct 2026 · utilmate.com
Security and privacy
Utilmate says it does not sell, rent, or lease customer lists and says service providers handling personal information must keep it confidential.Read 3 Oct 2026 · utilmate.com
Trial data
The pricing FAQ says trial account data is deleted if the user does not subscribe after the trial.Read 3 Oct 2026 · utilmate.com
Xero integration
Utilmate imports customer payments from connected bank accounts into customer records and posts sales journals to Xero.Read 3 Oct 2026 · utilmate.com

Plans and prices

Premium Priced on request Ask sales for pricing; subscription invoices are monthly. Unlimited users · migration assistance up to 5,000 customers · SMS and meter-read charges may apply · 20 support tickets/month Read 3 Oct 2026 · utilmate.com
Pro Priced on request Ask sales for pricing; subscription invoices are monthly. Maximum users: 20 · migration assistance up to 1,000 customers · SMS and meter-read charges may apply · 10 support tickets/month Read 3 Oct 2026 · utilmate.com
Starter Priced on request Ask sales for pricing; subscription invoices are monthly. Maximum users: 5 · migration assistance up to 100 customers · meter-read charges may apply Read 3 Oct 2026 · utilmate.com

Every Utilmate plan and price →

Strong points and limits

Strong points

  • Covers multiple utility types, including solar and shared services
  • Customer portal supports payments and usage viewing
  • 60-day all-features trial requires no payment details
  • Support includes email, phone, chat and tutorials

Limits

  • Prices require contacting sales
  • Meter-read charges may apply
  • Trial data is deleted without a subscription

Who it suits

Utilmate is aimed at utilities, billing agents, sub-metering companies, body corporates and other utility providers. It may suit teams that need customer billing, payment handling and a customer portal in one web service.

Verdict

Utilmate brings utility billing, customer accounts and payment workflows together, with a portal and listed integrations. Confirm plan pricing and any meter-read charges before starting; trial data is deleted if you do not subscribe.

Where Specifiction places it

Alternatives to UtilmateAll alternatives →