VICIdial vs Vocalcom Hermes360
VICIdial
vicidial.com
Vocalcom Hermes360
vocalcom.comSide by side
| Figure | VICIdial | Vocalcom Hermes360 |
|---|---|---|
| Price from | $400/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Telemarketing | 8.6 (#3) | 7.2 (#11) |
| Spec score · Call Center Software | 8.8 (#16) | 7.9 (#55) |
| Spec score · Omnichannel Contact Center Software | 8.7 (#9) | 7.3 (#27) |
| Spec score · Contact Center Software | 8.7 (#11) | 7.3 (#30) |
| Call handling | It supports inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. | Call features include real-time configurable intelligent routing, queue and overflow management, and an outbound dialer. |
| Headquarters | St. Petersburg, Florida, United States | Courbevoie, France |
| Integrations | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. | Vocalcom lists Salesforce, Microsoft Dynamics, and Zendesk among the CRM platforms Hermes360 integrates with. |
| Outbound dialer | Yes | Yes |
| Product | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. | Hermes360 is Vocalcom’s omnichannel, AI-ready contact center solution for managing customer interactions and outbound campaigns. |
| Reporting | VICIdial provides dozens of real-time and summary reports plus real-time campaign displays. | Supervisors can use customizable real-time dashboards, integrated reports, and detailed analyses. |
| Security | The white paper lists HTTPS interfaces, encrypted recordings, restricted recording access, WebRTC or SRTP, encrypted passwords, two-factor authentication and failed-login logging. | The Hermes360 page displays an ISO/IEC 27001:2022 certification claim; Vocalcom’s customer-service page says the certification scope covers the information security management system for Hermes software. |
| Support | The Vicidial Group offers support plans, including 24x7 emergency support, pay-as-you-go services, and free help through its forums. | Vocalcom says its local teams and partner network can analyze needs and set up, customize, and maintain contact center solutions. |
Plans
VICIdial
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
In their own words
VICIdial
VICIdial is an open-source contact center suite with a predictive dialer, made by VICIdial, founded in 2007 and based in St. Petersburg, Florida. It handles inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. Campaigns can use automatic or predictive dialing, including an adaptive algorithm. Routing features include skills-based ranking, queue prioritization, and callbacks from inbound queues. Campaign tools include agent scripts populated with customer data, scheduled callbacks, call recording, and campaign-specific dispositions. VICIdial lists APIs for agent sessions and lead imports, plus web-based data export utilities. Add-ons include CRM integrations, a WebRTC phone, a WordPress call-me plugin, and QueueMetrics reporting. The agent interface lists 16 languages and allows users to create translations. Compliance features include do-not-call lists, cellphone filtering for TCPA compliance, and GDPR tools. The full VICIbox software can be run on the user's own hardware for free, including in production. VICIhost hosting costs $400 a month per server after the first month; provisioning and call-related charges also apply.
Vocalcom Hermes360
Vocalcom Hermes360 has no write-up on Specifiction yet; its figures are above.