VIP Utility Billing vs Zero Friction
VIP Utility Billing
mysoftwaresolutions.comZero Friction
zerofriction.coSide by side
| Figure | VIP Utility Billing | Zero Friction |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · Utility Billing Software | 6.9 (#21) | 7.7 (#9) |
| Customer portal | The VIP Web Portal supports online bill presentation, emailed bill notices, web payments, and email or text notifications. | An optional self-service portal lets end customers manage moves, view consumption and access invoices. |
| Founded | 1978 | LinkedIn lists the company as founded in 2018. |
| Headquarters | Dayton, Ohio, United States | Ghent, Belgium |
| Integrations | The vendor says VIP Utility Billing integrates with VIP Accounting, VIP Budgeting & Analytics, payment platforms, and metering systems; external integrations depend on the system and typically use import/export or direct APIs with partners. | The integration catalog covers meter-data management, CRM, ERP, banking, reporting, payment, customer-service, accountancy, communication and e-invoicing systems. |
| Purpose | VIP Utility Billing is cloud-based billing software for local governments, rural water systems, and other utility agencies, including providers of water, electricity, sewer, or sanitation. | Zero Friction is a cloud SaaS meter-to-cash and billing platform for heating and cooling suppliers. |
| Security | The vendor describes the VIP Web Portal as PCI compliant. | Zero Friction states that it is ISO 27001 certified and performs annual penetration testing. |
| Support | The vendor says its utility billing support and implementation team resolves most service requests in under four hours on average. | Support is included in monthly pricing, with 24/7 self-service and contact with support by chat, phone, or email during CET office hours. |
Plans
Zero Friction
- BPO EnterprisePriced on request
- BPO StandardPriced on request
- SaaSPriced on request
In their own words
VIP Utility Billing
VIP Utility Billing has no write-up on Specifiction yet; its figures are above.
Zero Friction
Zero Friction has no write-up on Specifiction yet; its figures are above.