Vision Helpdesk vs Znuny
Vision Helpdesk
visionhelpdesk.com
Znuny
znuny.orgSide by side
| Figure | Vision Helpdesk | Znuny |
|---|---|---|
| Price from | $8/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 17 | 7 |
| Spec score · Help desk software | 8.4 (#28) | 9.1 (#7) |
| Spec score · Customer Service - Midmarket Software | 8.6 (#9) | 8.4 (#12) |
| Spec score · IT SLA Management Software | 8.5 (#19) | 8.3 (#26) |
| Automation | Workflow, SLA, escalation, dispatcher, round-robin, notification, macro and automatic-close rules automate ticket handling. | Its automation toolkit supports routing, classification, escalation, notifications, state management, and multi-step business processes. |
| Founded | 2007 | 2013 |
| Headquarters | Nashik, Maharashtra, India | Berlin, Germany |
| Integrations | Listed integrations include Facebook, Twitter, Google Workspace, Office 365, Exchange, Active Directory, PayPal, Drupal, WHMCS, Clientexec, Twilio, WordPress, SugarCRM and HostBill. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Security | The security page describes HTTPS and TLS encryption in transit, configurable IP restrictions, two-factor authentication, and ISO 27001:2022 certification. | Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification. |
Plans
Vision Helpdesk
- Starter Help Desk SaaS$15 a month
- Pro Help Desk SaaS$25 a month
- Starter Help Desk Download$8 a month
- Pro Help Desk Download$16 a month
- Satellite Help Desk SaaS$30 a month
- Pro Service Desk SaaS$40 a month
- Ent Service Desk SaaS$60 a month
- Starter Help Desk — Download recurring$810 a month
- Starter Help Desk — SaaS$1,215 a month
- Pro Help Desk — Download recurring$1,620 a month
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Vision Helpdesk
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support. Help Desk gathers conversations from email, web portal, Twitter, Facebook, phone, chat, and API into tickets, with workflow rules, SLAs, escalations, round-robin assignment, dispatch, and automatic closure. Satellite Help Desk supports multiple companies, brands, or products through one staff portal and separate branded customer portals, with database-level data isolation. Service Desk covers IT assets and CMDB alongside incident, problem, change, release, knowledge-base, and service-catalog management. Live Chat includes routing, escalation rules, customizable widgets, canned responses, and reports. The suite includes a shared inbox, help center, customer portal, ticket automation, and API access. It is available as cloud SaaS or an on-premises download, with web, Windows, Linux, iOS, and Android listed. Annual-billed Help Desk options list Starter Download at $8 a month, Pro Download at $16 a month, Starter SaaS at $12 a month, and Pro SaaS at $20 a month. Plans include one agent seat. A 30-day trial is offered; customer-data encryption at rest requires the Advanced Security Add-on.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.