Visual Assistance vs XMReality Remote Guidance

Visual Assistance is a browser-based remote support tool for real-time visual communication between businesses and customers. A company user starts a session from a Windows or macOS computer and can invite a customer by entering a mobile number; the customer receives an SMS with a unique session link and joins from a smartphone browser without installing an app. Sessions support live camera streaming, messaging, screen capture, and annotation. Company users need Chrome 72 or later or Edge 79 or later; customers can use Safari 12 or later, Chrome 72 or later, or Edge 79 or later. Customers can use only the rear camera during a session. Video, audio, and messages are encrypted in transit. The service says it does not store session video, audio, pictures, or messages, though SMS history and company phone book contacts remain accessible. The monthly Business Plan costs 75 NZD a month; annual billing costs 800 NZD a year, approximately NZD 67 per month. A 10-day trial is available.

XMReality Remote Guidance connects on-site workers and remote experts through video and augmented reality for visual guidance. With Hands Overlay, an expert can demonstrate instructions using their hands in real time. People receiving help can join through a link in a mobile browser without an account or software download. Calls support up to 20 participants depending on plan. Users can capture snapshots, video, notes and step-by-step instructions, then generate PDF reports. When bandwidth falls, the software adjusts video quality and can display a high-quality pause image to keep guidance visible. Integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier. Custom integration options include REST APIs, webhooks and embeddable UI components, with APIs available to Enterprise customers. The service supports Android, iOS, Linux, macOS, web and Windows. Basic costs $35 a month per user with annual billing, or 42 USD with monthly billing, and includes up to five users. A 14-day trial is listed; there is no free plan.