Vivantio vs Wolken AI Enterprise Service Management
Vivantio
vivantio.comWolken AI Enterprise Service Management
wolkensoftware.comSide by side
| Figure | Vivantio | Wolken AI Enterprise Service Management |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Enterprise Service Management Software | 8.5 (#9) | 6.7 (#22) |
| Company history | Vivantio was founded in 2003 and says it is headquartered in Boston with a product and engineering team in Bristol, UK. | A Wolken company blog states that Wolken was established in 2011. |
| Headquarters | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom | Cupertino, California, USA |
| Integrations | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. | Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle. |
| Knowledge management | The product includes searchable knowledge-base and article management for agents and end users. | AI agents can curate knowledge content, remove duplicates, summarize fixes, and recommend next actions. |
| Self-service | A branded, multi-tenant portal lets users search answers, log incidents and submit requests from any device. | It provides a unified portal for help requests and answers across enterprise services. |
| Support | Pricing includes dedicated onboarding, a customer success manager and US and UK technical support. | Wolken’s About page lists 24/7 support and dedicated success managers. |
Plans
Wolken AI Enterprise Service Management
- Enterprise Service ManagementPriced on request
In their own words
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.
Wolken AI Enterprise Service Management
Wolken AI Enterprise Service Management has no write-up on Specifiction yet; its figures are above.