Vivantio vs Xurrent Service Level Management
Vivantio
vivantio.comXurrent Service Level Management
xurrent.comSide by side
| Figure | Vivantio | Xurrent Service Level Management |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 5 |
| Spec score · Sla Management | 8.4 (#7) | 7.0 (#12) |
| Spec score · IT SLA Management Software | 8.5 (#20) | 7.0 (#41) |
| Automation | No-code automation supports event-triggered actions, approvals, notifications and escalations. | Predefined rules can trigger notifications and actions when SLAs are at risk of being breached. |
| Data protection | The data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. | Xurrent provides GDPR capabilities and stores and processes customer data in an AWS processing region selected by the customer. |
| Founded | 2003 | 2010 |
| Headquarters | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom | Santa Barbara, California, USA |
| Integrations | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. | Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning. |
| Reporting | Reporting includes dashboards, KPI and SLA analytics plus FLEXGrid live data. | The SLA module provides detailed reports on service performance for process improvement and service-delivery analysis. |
| Support | Pricing includes dedicated onboarding, a customer success manager and US and UK technical support. | Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email. |
Plans
Xurrent Service Level Management
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
In their own words
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.
Xurrent Service Level Management
Xurrent Service Level Management has no write-up on Specifiction yet; its figures are above.