Vivantio vs XWiki

Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.

XWiki is a wiki-based collaboration platform for organizing knowledge and supporting shared work. Its editing tools include a WYSIWYG editor, in-place changes, attachments, previews, comments, annotations, notifications, and version history. Teams can also build structured pages and forms with AppWithinMinutes, then browse the resulting information in filterable livetables. The extension library has over 700 ready-to-use options, alongside hundreds of APIs in XWiki’s scripting language. Enterprise features include Active Directory and LDAP connections, single sign-on, office document import or preview, PDF viewing and export, and data imports. XWiki Standard is open source and available free, with cloud and on-premises deployment options. XWiki Cloud covers setup, hosting, upgrades, maintenance, backups, security updates, and 24/7 monitoring. The free Community plan is on-premises with community support and no guarantees. The pricing note lists paid service from €1/user/mo and a 30-day trial; the homepage says the trial can be extended on request and requires no credit card.