Vivantio vs Znuny
Vivantio
vivantio.com
Znuny
znuny.orgSide by side
| Figure | Vivantio | Znuny |
|---|---|---|
| Price from | $49/mo | $374.92/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 7 |
| Spec score · Help desk software | 9.0 (#12) | 9.1 (#7) |
| Spec score · IT Change Management Software | 8.4 (#15) | 8.3 (#16) |
| Spec score · IT SLA Management Software | 8.5 (#20) | 8.3 (#26) |
| Spec score · Configuration Management Database | 8.4 (#14) | 8.3 (#17) |
| Spec score · IT Ticketing Systems | 8.5 (#13) | 8.3 (#16) |
| API access | Every price point includes full API access. | Yes |
| Automation | No-code automation supports event-triggered actions, approvals, notifications and escalations. | Its automation toolkit supports routing, classification, escalation, notifications, state management, and multi-step business processes. |
| Deployment | Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it. | Znuny can be run on premise, on the customer's server or cloud provider, or through Znuny's managed hosting. |
| Founded | 2003 | 2013 |
| Free plan | No | Yes |
| Headquarters | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom | Berlin, Germany |
| Integrations | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. | The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services. |
| Support | Pricing includes dedicated onboarding, a customer success manager and US and UK technical support. | Support contracts cover configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with defined service levels and response times. |
Plans
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its ITIL 4-aligned capabilities cover incident, problem, change, and service request management. No-code workflows trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, log incidents, and raise requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. The company lists HIPAA, SOC 2, ISO 27001, and Cyber Essentials+ among its security credentials. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support. Vivantio was founded in 2003 and is headquartered in Boston, with product and engineering in Bristol, UK.
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.