VoiceGuide vs Voicent
VoiceGuide
voiceguide.comVoicent
voicent.comSide by side
| Figure | VoiceGuide | Voicent |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 10 | 10 |
| Spec score · IVR Software | 7.6 (#16) | 8.6 (#6) |
| Deployment | VoiceGuide can be deployed on-premise or in the cloud. | Voicent is offered as a hosted cloud service or as on-premise software that customers install and operate themselves. |
| Integrations | VoiceGuide provides REST, WCF, COM, database and file interfaces and supports in-callflow JavaScript and VBScript execution. | The product advertises CRM integration, email/social/web integration, SIP trunks, PBX systems and Twilio through BYOS. |
| Support | Free support is provided through VoiceGuide's online support forum. | Standard support services are available 8am-5pm Monday-Friday PST excluding Voicent holidays or closures. |
Plans
VoiceGuide
- Professional (51+ lines)$180, paid once
- Professional (11 - 50 lines)$220, paid once
- Enterprise (51+ lines)$260, paid once
- Professional (4 - 10 lines)$280, paid once
- Enterprise (11 - 50 lines)$310, paid once
- Professional + Dialer (11 - 50 lines)$380, paid once
- Enterprise (4 - 10 lines)$390, paid once
- Enterprise + Dialer (11 - 50 lines)$470, paid once
- Professional + Dialer (4 - 10 lines)$480, paid once
- Enterprise + Dialer (4 - 10 lines)$590, paid once
Voicent
- FreeFree
- FreeFree
- Pay as you Go$19 a month
- Pay as you Go$19 a month
- Starter$163 a month
- Starter$179 a month
- Premium$499 a month
- Premium$549 a month
- Enterprise$19,999 a month
- Enterprise$22,222 a month
In their own words
VoiceGuide
VoiceGuide builds inbound and outbound IVR and messaging systems through a graphical callflow designer. It can run on-premise or in the cloud and works with Cisco, Avaya, and other telephony systems and providers. The outbound dialer supports standard, preview, and predictive dialing for ACD systems, with answering-machine detection, Do Not Call lists, scheduling, retries, and escalations. ACD features include queuing, skill-based routing, queue-position notifications, and callback scheduling. Interfaces include REST, WCF, COM, database, and file connections, plus JavaScript and VBScript inside callflows. Speech options listed include SAPI, Google Cloud, and MRCPv2 text-to-speech, along with Google Cloud Speech-to-Text/ASR and MRCPv2. It runs on Windows and supports API and self-hosted deployment. Pricing is paid, with one-time plans from $180. A free evaluation enables Enterprise+Dialer features for up to 30 simultaneous calls.
Voicent
Voicent develops software for automated voice, email, and text communication, with point-and-click controls for sharing information and exchanging ideas. Its hosted service runs in a browser and can be accessed from computers, phones, and tablets. Cloud plans include call-center features such as agent dashboards, predictive dialing, and campaigns. Cloud calling covers the USA and Canada; on-premise software supports worldwide use with local phone and text services and requires Windows. Voicent says its cloud service has no contact limit and allows unlimited contact imports without extra fees. Calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments. Features include call recording, voicemail drop, and dialing modes such as predictive, progressive, preview, click-to-call, and alternate phone dialing. CRM integrations include Salesforce, SugarCRM, Zoho CRM, MySQL, and Voicent CRM. The service lists a free plan, paid options from $19/mo, and a 30-day trial. Standard support is available weekdays from 8am to 5pm PST, excluding holidays or closures.