Voxjar vs Xdroid Customer Interaction Intelligence Platform
Voxjar
voxjar.com
Xdroid Customer Interaction Intelligence Platform
xdroid.comSide by side
| Figure | Voxjar | Xdroid Customer Interaction Intelligence Platform |
|---|---|---|
| Price from | $90/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · Customer Service QA Software | 8.3 (#7) | 7.4 (#17) |
| Founded | LinkedIn lists Voxjar as founded in 2015. | Xdroid's company timeline says it was founded in Hungary in 2008. |
| Headquarters | LinkedIn lists headquarters in Provo, Utah, United States. | Xdroid lists its address as Hendrik Consciencestraat 1B, 2800 Mechelen (Brussels North), Belgium. |
| Integrations | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. | Xdroid says it integrates with Genesys, Avaya, Ringover, and Amazon Connect, and can receive data through APIs, recording platforms, or cloud connectors. |
| Purpose | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. | Xdroid processes customer interactions to provide objective information and insights for customer experience and contact center performance. |
| Security | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. | Xdroid states that it is GDPR compliant, supports PCI standards, and uses access controls, encryption, and anonymisation techniques. |
Plans
Xdroid Customer Interaction Intelligence Platform
- Xdroid Customer Interaction Intelligence PlatformPriced on request
In their own words
Voxjar
Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer interactions to provide information about customer experience and contact center performance. VoiceAnalytics transcribes and examines recorded calls after they end, identifying themes, call reasons, agent actions, and customer sentiment. Interaction Analytics brings calls, chats, emails, bot conversations, and other touchpoints into one platform; it can automatically score chat and email against customized KPIs. Automated Quality Management evaluates interactions against KPIs, compliance, sentiment, and other criteria. AgentAssist offers live insights and KPI checks during calls, while Xdroid IQ includes auto-summarization, call categorization, a scorecard wizard, KPI generation, and retrieval augmented generation. Analytics support over 30 languages, including regional accents and dialects. Customers can choose on-premise, private-cloud, or Xdroid-cloud storage and processing, and transfer audio, interactions, and metadata in batches through SFTP. Listed integrations include 8x8, Five9, Genesys Cloud, Avaya, Oak Innovation, Noetica, RingCentral, and Amazon Connect. Xdroid says it does not use customer data to train or improve its models by default. Pricing is on request, and its FAQ lists a minimum of 25 agents.