Whelp vs YCloud
Whelp
whelp.co
YCloud
ycloud.comSide by side
| Figure | Whelp | YCloud |
|---|---|---|
| Price from | $29/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 4 |
| Spec score · WhatsApp Customer Service Software | 8.7 (#8) | 7.7 (#24) |
| Headquarters | New York, United States | Singapore |
| Integrations | Official integrations include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, LINE, Viber, Salesforce, Webex, email, LiveChat and Amazon Connect. | The site lists Shopify integration, and the pricing page offers Shopify as a $5 /shop /mo add-on. |
| Product | Whelp describes itself as a conversational customer support platform combining AI with human support across customer channels. | YCloud is a marketing, sales, and customer service platform built for businesses operating on WhatsApp. |
| Security | Whelp says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. | YCloud says it is ISO 27001 certified and describes encryption, access controls, security audits, and encrypted transmission as security measures. |
| Support | The Advanced plan includes 24/7 support by live chat and email, while Premium includes dedicated onboarding. | The Free plan includes docs and email support on weekdays from 9:30am to 18:30pm UTC+8; Enterprise includes 24*7 Priority support. |
Plans
Whelp
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- FreeFree
- PremiumPriced on request
In their own words
Whelp
Whelp is a conversational customer support platform that combines AI agents with human support across customer channels. Its shared inbox brings WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram into one workspace, alongside a unified customer profile and conversation history. AI agents learn from help center content, policies and catalogs; they can look up orders, bookings and accounts, then hand conversations to people with context. Listed channels also include LINE and Viber, and integrations include services such as Shopify, Stripe, Salesforce, Webex and Amazon Connect. Agents can use Whelp in a browser or through iOS and Android apps. The company says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. Every plan includes unlimited conversations, though Meta bills WhatsApp Business Platform conversation fees separately. The Free plan has one seat. Standard costs $29 a month per seat, and Advanced costs $79 a month per seat.