XWiki vs Zendesk Guide
XWiki
xwiki.com
Zendesk Guide
zendesk.comSide by side
| Figure | XWiki | Zendesk Guide |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 10 |
| Spec score · HR Knowledge Base Software | 7.6 (#28) | 8.5 (#10) |
| Headquarters | Paris, France | San Francisco, California, United States |
| Integrations | Enterprise integration features include Active Directory and LDAP connections, single sign-on, office document import or preview, PDF viewing and export, and data imports. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
Plans
XWiki
- CommunityFree
- BasicPriced on request
- BusinessPriced on request
- EnterprisePriced on request
- StarterPriced on request
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
XWiki
XWiki is a wiki-based collaboration platform for organizing knowledge and supporting shared work. Its editing tools include a WYSIWYG editor, in-place changes, attachments, previews, comments, annotations, notifications, and version history. Teams can also build structured pages and forms with AppWithinMinutes, then browse the resulting information in filterable livetables. The extension library has over 700 ready-to-use options, alongside hundreds of APIs in XWiki’s scripting language. Enterprise features include Active Directory and LDAP connections, single sign-on, office document import or preview, PDF viewing and export, and data imports. XWiki Standard is open source and available free, with cloud and on-premises deployment options. XWiki Cloud covers setup, hosting, upgrades, maintenance, backups, security updates, and 24/7 monitoring. The free Community plan is on-premises with community support and no guarantees. The pricing note lists paid service from €1/user/mo and a 30-day trial; the homepage says the trial can be extended on request and requires no credit card.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.