Yodel.io vs Zoho Voice
Yodel.io
yodel.ioZoho Voice
zoho.comSide by side
| Figure | Yodel.io | Zoho Voice |
|---|---|---|
| Price from | $25/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 14 |
| Spec score · Business Phone Systems | 8.8 (#20) | 9.1 (#11) |
| Calling | The Premium plan lists unlimited US calling and the homepage says it includes one number per user. | The service supports inbound and outbound calls, local and toll-free numbers, call forwarding, call transfer, and direct extension dialing. |
| Free plan | No | Yes |
| Integrations | The homepage lists HubSpot, Intercom, Slack, and Zendesk among its integrations. | Native integrations include Zoho CRM, Desk, Recruit, Bigin, Meeting, Cliq, Zoho One and ManageEngine ServiceDesk Plus. |
| IVR | Its conversational IVR lets callers navigate an intuitive voice based menu. | Multilevel interactive voice-response trees route callers to teams or agents and can use text-to-speech or uploaded audio. |
| Support | The desktop app help article directs customers to the support widget or [email protected] for assistance. | The plan comparison lists 24/5 call, chat, and email support across plans, with priority support listed for Contact Center. |
| Trial | The terms state that the first seven days may include a free trial, depending on the selected plan. | The pricing page offers a 15-day free trial without requiring a credit card. |
Plans
Zoho Voice
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
- Business Phone - Office$360 a month
- Business Phone - Corporate$1,200 a month
- BasicPrice not published
- Contact CenterPrice not published
In their own words
Zoho Voice
Zoho Voice is online telephony software for buying phone numbers and making or receiving local and international business calls through Zoho's cloud PBX. It supports inbound and outbound calling, local and toll-free numbers, forwarding, transfers, and direct extension dialing. Contact center tools include multi-level IVR, queues, live monitoring, and listening, whispering, and barging. The service also offers WhatsApp and Telegram messaging; two-way SMS is available for US, Canada, and Australia numbers. Call Intelligence can transcribe recorded calls and summarize intent, sentiment, customer satisfaction, and agent scores. Integrations include Zoho CRM, Desk, Recruit, Bigin, and ManageEngine ServiceDesk Plus Cloud, with Deluge available to connect other apps. Zoho Voice has a free plan and a 15-day free trial without a credit card. Paid plans start at $34/user/mo (annual). It runs on web, Windows, macOS, Linux, iOS, and Android. Zoho Voice is a separate subscription, not included in a Zoho One license. The maker was founded in 1996.