Zammad vs Znuny
Zammad
zammad.org
Znuny
znuny.orgSide by side
| Figure | Zammad | Znuny |
|---|---|---|
| Price from | — | $374.92/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 7 |
| Spec score · Help desk software | 6.9 (#90) | 9.1 (#7) |
| Spec score · Customer Service - Midmarket Software | 6.2 (#28) | 8.4 (#12) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2016 | 2013 |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
Zammad
- Starter v2Price not published
- Professional v2Price not published
- Plus v2Price not published
- BusinessPrice not published
- EnterprisePrice not published
- CorporationPrice not published
Znuny
- Znuny (open-source software)Free
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
- Gold Support$9,999 a year
- Platinum Support$28,999 a year
In their own words
Znuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support. It brings portal, email, phone with CTI, REST and SOAP web services, and monitoring tools into ticket workflows. Automation can route and classify tickets, escalate them, send notifications, manage states, and run multi-step business processes. Knowledge management and a self-service portal help customers find answers. Teams can adapt the system with dynamic fields, modular components, more than 2,000 configuration options, and access to the source code. It integrates with CRM systems, catalogues, databases, and other external systems through add-ons and web services. Deployment options include on premise, a customer server or cloud provider, and Znuny-managed hosting. The software is free to use; paid hosting and support are also offered. Hosting plans start at $799 a month, billed annually, and support plans start at $4,499 a year. Znuny is based in Berlin and was founded in 2013.