Zendesk Guide vs Zoho Learn
Zendesk Guide
zendesk.comZoho Learn
zoho.comSide by side
| Figure | Zendesk Guide | Zoho Learn |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 10 | 3 |
| Spec score · Knowledge base software | 9.2 (#3) | 8.7 (#21) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | Chennai, India |
| Integrations | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. | Zoho Learn's API supports reading and writing data through GET, POST, PUT, and DELETE methods; the API page says usage is not limited, subject to system protections against denial-of-service attacks. |
| Version history | Yes | Yes |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.
Zoho Learn
Zoho Learn combines knowledge management and learning management for organizing information, creating training, and tracking learner performance. Teams can structure policies, SOPs, onboarding documents, and other material in a centralized knowledge base. Its course builder supports text, video, document, block, and SCORM lessons, with quizzes and assignments; course reports cover lessons, learners, quizzes, and assignments. Custom portals let organizations share knowledge and courses with external users. The API supports reading and writing data using GET, POST, PUT, and DELETE, subject to system protections against denial-of-service attacks. Apps for iOS and Android provide access to articles and courses on mobile. Zoho says information is encrypted at rest and in transit, and describes Learn as SOC-certified and GDPR-compliant. The Free plan supports 5 users, 3 spaces, 5 manuals, 5 courses, 1 GB storage, and 2 learning paths. Express and Professional list higher limits, but no prices are provided. The trial information differs: the pricing heading says 7 days, while the FAQ says 30 days with Professional access.