Assessforce

Spec sheet

Purpose

Assessforce is enterprise case management software for public, for-profit, and nonprofit social services organizations.Read 12 Oct 2026 · assessforce.com

Product

Assessforce is enterprise case management software for public, for-profit, and nonprofit social services organizations.Read 12 Oct 2026 · assessforce.com

Intended users

The maker presents the software for social services organizations serving individuals and families, including public assistance employment and affordable housing programs.Read 12 Oct 2026 · assessforce.com

Deployment

Assessforce is described as SaaS-based and cloud-based, with customer instances and data hosted in Amazon Web Services.Read 12 Oct 2026 · assessforce.com

Integrations

The maker says APIs and standards-based interfaces support retrieving and transferring data to and from existing applications.Read 12 Oct 2026 · assessforce.com

Security

The maker says customer instances and data are hosted in Amazon Web Services’ cloud and that it uses security approaches and practices to protect them.Read 12 Oct 2026 · assessforce.com

Support

Annual support includes maintenance, technical support, and bug fixes; the maker lists target response times of one hour for severity 1, two hours for severity 2, and three days for severity 3.Read 12 Oct 2026 · assessforce.com

Analytics

The product includes 65+ visualization charts and data extracts, with custom charts for real-time business intelligence.Read 12 Oct 2026 · assessforce.com

Assessments

Assessforce MAP uses algorithm-informed decision-making to support eligibility decisions, service triage, referrals, and interventions.Read 12 Oct 2026 · assessforce.com

Case management

Assessforce SCM supports social service delivery across the case management lifecycle, with core and supporting modules.Read 12 Oct 2026 · assessforce.com

Company history

The maker says development of Assessforce began in summer 2015 and that the product evolved into complete case management software by the start of 2019.Read 12 Oct 2026 · assessforce.com

Configurable modules

The maker says lifecycle activities are independent modules that can interoperate and be selected to fit an organization’s processes and requirements.Read 12 Oct 2026 · assessforce.com

Configuration

The maker says nontechnical staff can create and maintain content without coding, while other parts of the software are configurable.Read 12 Oct 2026 · assessforce.com

Deployment target

The maker says it targets going live within 90 days using its content library and customization.Read 12 Oct 2026 · assessforce.com

Implementation

The maker says it targets going live within 90 days using content from its library that customers can customize.Read 12 Oct 2026 · assessforce.com

Integration

Assessforce supports APIs and standards-based interfaces to retrieve or transfer data between existing applications.Read 12 Oct 2026 · assessforce.com

Low-code/no-code

Non-technical staff can create and maintain content without coding, and other parts of the software are configurable as low-code functionality.Read 12 Oct 2026 · assessforce.com

Pricing model

The maker describes a fixed monthly license fee that includes technical support, bug fixes, enhancements, upgrades, new features, server monitoring, and maintenance, but gives no price on the page.Read 12 Oct 2026 · assessforce.com

Product lineup

The maker offers three configurable solutions: Assessforce SCM, Assessforce MAP, and Assessforce WPM.Read 12 Oct 2026 · assessforce.com

Reporting

The maker states that the product includes more than 65 visualization charts and data extracts, along with custom visualization charts.Read 12 Oct 2026 · assessforce.com

Reporting dashboards

YesRead 21 Sep 2026 · assessforce.com

Service and case management

Assessforce SCM covers social service case management activities and includes supporting modules for automation, productivity, and a whole-family approach.Read 12 Oct 2026 · assessforce.com

Work participation

Assessforce WPM captures, monitors, and reports customer participation in work activities and supporting documentation for program compliance.Read 12 Oct 2026 · assessforce.com

Workflow automation

YesRead 21 Sep 2026 · assessforce.com

Where Specifiction places it

• Case Management Software#148 of 1777.1