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SPECIFICTION
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BlueTweak Knowledge Base

bluetweak.com

From €0.09/mo Free trial WebAPI
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Spec score 8.4 #11 of 26 in Contact Center as a Service - Midmarket Software

Spec sheet

Product
BlueTweak describes its Knowledge Base as a shared source of verified content for support agents, AI, and customer self-service.Read 12 Oct 2026 · bluetweak.com
Intended users
BlueTweak presents the Knowledge Base as a tool for support teams that need consistent guidance for agents, AI answers, and customer help content.Read 12 Oct 2026 · bluetweak.com
Publishing audience
bothRead 20 Sep 2026 · bluetweak.com
Trial
The pricing page offers a 14-day free trial with no card required.Read 12 Oct 2026 · bluetweak.com
Integrations
BlueTweak lists native connectors for Shopify, Salesforce, UiPath, and ElevenLabs, Zendesk compatibility, and an open API for custom integrations.Read 12 Oct 2026 · bluetweak.com
Security
BlueTweak states that it is ISO 27001 certified and GDPR compliant, and that enterprise customers can request data processing agreements.Read 12 Oct 2026 · bluetweak.com
Support
The paid license includes online support from the BlueTweak team.Read 12 Oct 2026 · bluetweak.com
AI retrieval
BlueTweak says AI-assisted retrieval surfaces relevant procedures or templates without tab switching.Read 12 Oct 2026 · bluetweak.com
Content analytics
YesRead 20 Sep 2026 · bluetweak.com
Contract
BlueTweak says there is no minimum contract and customers can choose the amount of time they use the service.Read 12 Oct 2026 · bluetweak.com
Data hosting
Customer data is hosted on an enterprise cloud platform, with local infrastructure options available on request for data residency or sovereignty needs.Read 12 Oct 2026 · bluetweak.com
Knowledge management
The Knowledge Base centralizes procedures, templates, and policies and surfaces relevant content during live interactions.Read 12 Oct 2026 · bluetweak.com
Knowledge updates
The company says Knowledge Base policy changes propagate to Proposed Replies and Conversational AI bots.Read 12 Oct 2026 · bluetweak.com
Platform scope
The broader platform combines channels, ticketing, knowledge, automation, workforce planning, and quality features with human oversight of AI.Read 12 Oct 2026 · bluetweak.com
Publishing controls
Articles can be set public or private, and the help center is described as white-labelled.Read 12 Oct 2026 · bluetweak.com
Version history
YesRead 20 Sep 2026 · bluetweak.com

Plans and prices

BlueTweak €65 a month Billed annually (-10%) or monthly; per agent Email, chat, and voice · core platform features included · AI add-ons billed by usage Read 12 Oct 2026 · bluetweak.com
Conversational AI - Chat €0.20 a month Billed per chat session. Charged only when conversational AI fully resolves a conversation without human Read 20 Sep 2026 · bluetweak.com
AI Proposed Reply - Ticket €0.40 a month Billed per email thread when agents use AI-generated responses. AI-generated email responses for agents Read 20 Sep 2026 · bluetweak.com
Conversational AI - Voice €0.09 a month Billed per minute. Charged only when conversational AI completes a call without agent intervention Read 20 Sep 2026 · bluetweak.com
Conversational AI - Voice €0.09, paid once per minute, only when AI completes a call without agent intervention Usage-based add-on Read 12 Oct 2026 · bluetweak.com
Conversational AI - Chat €0.20, paid once per chat session, only when AI resolves a conversation without humans Usage-based add-on Read 12 Oct 2026 · bluetweak.com
AI Proposed Reply - Ticket €0.40, paid once per email thread when agents use AI-generated email responses Usage-based add-on Read 12 Oct 2026 · bluetweak.com

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