Carelon Workforce Mental Health Complete

Spec sheet

Purpose

Workforce Mental Health Complete provides employees and their families access to evidence-based care for needs ranging from everyday stress to complex challenges.Read 11 Oct 2026 · carelonbehavioralhealth.com

Support

Carelon lists a National Provider Services Line at 800-397-1630, Monday through Friday, 8 a.m. to 8 p.m. ET.Read 4 Oct 2026 · carelonbehavioralhealth.com

Availability

Carelon invites organizations to contact it about bringing the program to their organization; the product page does not state a price.Read 11 Oct 2026 · carelonbehavioralhealth.com

Care options

The solution includes access to licensed mental health professionals for therapy and coaching, plus critical response and crisis support.Read 11 Oct 2026 · carelonbehavioralhealth.com

Clinical care

The program includes access to licensed mental health professionals for therapy and coaching.Read 4 Oct 2026 · carelonbehavioralhealth.com

Complex care

The solution includes complex case coordination for high-acuity needs.Read 11 Oct 2026 · carelonbehavioralhealth.com

Cost claim

Carelon reports an average 25% reduction in healthcare spend compared to traditional EAP models, citing Lyra Health internal data from 2024.Read 11 Oct 2026 · carelonbehavioralhealth.com

Crisis support

The program includes critical response and crisis support.Read 4 Oct 2026 · carelonbehavioralhealth.com

Digital tools

The program includes digital tools for prevention, self-care, and engagement.Read 11 Oct 2026 · carelonbehavioralhealth.com

HR administration

Carelon says the program is designed to reduce the administrative burden for HR teams.Read 11 Oct 2026 · carelonbehavioralhealth.com

Integration

Developed in collaboration with Lyra, the program combines Lyra’s clinical model and digital platform with Carelon’s work-life services, crisis response, and complex case coordination.Read 11 Oct 2026 · carelonbehavioralhealth.com

Intended customers

The program is designed for organizations and is listed for Commercial, Employer, and Federal government lines of business.Read 11 Oct 2026 · carelonbehavioralhealth.com

Pricing

The product page directs organizations to contact Carelon about bringing the solution to their organization and does not state a price.Read 4 Oct 2026 · carelonbehavioralhealth.com

Provider network

Carelon describes the provider network as inclusive and culturally responsive.Read 11 Oct 2026 · carelonbehavioralhealth.com

Reported outcomes

Carelon reports that 9 out of 10 members improve or recover, 95% stay with their matched provider, and member satisfaction is 4.6 out of 5; these figures cite Lyra Health internal data from 2024.Read 11 Oct 2026 · carelonbehavioralhealth.com

Security and privacy

Carelon says its site has security measures to protect information under its control against loss, misuse, and alteration; its privacy statement also applies to Carelon Behavioral Health mobile apps except where noted.Read 4 Oct 2026 · carelonbehavioralhealth.com

Who it serves

The page lists commercial, employer, and federal government lines of business.Read 4 Oct 2026 · carelonbehavioralhealth.com

Work-life resources

Work-life resources include childcare, legal and financial services, or eldercare.Read 11 Oct 2026 · carelonbehavioralhealth.com

Where Specifiction places it

• Employee Mental Health Software#20 of 337.2