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SPECIFICTION
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Cass

cass.ai

From $0/mo Web
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Spec score 8.3 #6 of 21 in AI Mental Health Chatbots

What it is

Cass is a web-accessible AI mental-health assistant offering wellness chatbot support around the clock. People can use SMS or Facebook Messenger without downloading an app, creating an account, or joining a waitlist. Its knowledge engine covers 800 topics and more than three million variations. Cass offers personalised conversations, recommendations, resources, surveys, guided exercises, follow-ups, goals, referrals, and self-assessments including GAD-7 and PHQ-9. It flags crises, verifies severity, and can engage a crisis professional within 20 seconds. Users may connect on demand with 5,000 coaches across all 50 states, and the service supports seven languages. Cass can be embedded in websites, portals, Google Home, Instagram, WhatsApp, and other channels. It provides an insights dashboard with database or EHR integration. Cass states HIPAA compliance and SOC 2 certification, with encryption and daily server audits, but communications through SMS, Messenger, and WhatsApp are outside HIPAA coverage except Signal.

Spec sheet

Purpose
Cass is an AI mental health assistant that provides behavioral health coaching through text messaging.Read 1 Oct 2026 · cass.ai
Deployment
Cass requires no app download, account creation, or waitlist for text messaging access.Read 1 Oct 2026 · cass.ai
Integrations
Cass can be embedded in Google Home, Instagram, Facebook Messenger, WhatsApp, websites, portals, and other communication channels.Read 1 Oct 2026 · cass.ai
Security
Cass states that it is HIPAA-compliant and SOC 2 certified.Read 1 Oct 2026 · cass.ai
Analytics
Cass provides an insights dashboard with reporting and integration of information into a database or EHR.Read 30 Sep 2026 · cass.ai
Assessments
Cass can administer self-assessments such as GAD-7 and PHQ-9.Read 30 Sep 2026 · cass.ai
Availability
Cass provides emotional support and check-ins 24/7.Read 1 Oct 2026 · cass.ai
Channels
Cass delivers coaching through text messaging and Facebook Messenger.Read 30 Sep 2026 · cass.ai
Clinical evidence
Cass says it is clinically shown to help manage conditions including anxiety and depression, with research from Duke, Stanford, and Northwestern.Read 1 Oct 2026 · cass.ai
Coach network
Cass connects users to 5,000 coaches available in all 50 states.Read 1 Oct 2026 · cass.ai
Coaching features
Cass provides personalized conversations, recommendations, resources, surveys, self-guided exercises, follow-ups, goal setting, and resource referrals.Read 30 Sep 2026 · cass.ai
Crisis triage
Cass flags crises, begins de-escalation, and engages a crisis professional within 20 seconds.Read 1 Oct 2026 · cass.ai
Data deletion
Cass says users can request data deletion at any point and that unnecessary protected health information is securely deleted immediately.Read 1 Oct 2026 · cass.ai
Encryption
Cass encrypts data with at least 256-bit asymmetric or 4096-bit symmetric keys and secures transit with TLS 1.2 and 1.3.Read 1 Oct 2026 · cass.ai
HIPAA limitation
Cass says HIPAA compliance applies on its network, while SMS, Facebook Messenger, and WhatsApp communications are not covered except Signal.Read 30 Sep 2026 · cass.ai
Insights
Cass provides an insights dashboard and can integrate information with a database or EHR.Read 1 Oct 2026 · cass.ai
Knowledge engine
Cass's knowledge engine covers 800 topics and more than 3 million variations.Read 30 Sep 2026 · cass.ai
Languages
Cass is currently available in seven languages, including English and Spanish.Read 1 Oct 2026 · cass.ai
No-download access
Users can text Cass through SMS or Facebook Messenger without downloading an app or creating an account.Read 30 Sep 2026 · cass.ai
Product limitation
Cass's sample conversation states that the service is not a crisis-response service.Read 30 Sep 2026 · cass.ai
Target users
Cass serves individuals as well as health plans, healthcare providers, employers, and communities.Read 1 Oct 2026 · cass.ai
Therapy limitation
Cass states that it is not a replacement for professional therapy.Read 1 Oct 2026 · cass.ai

Plans and prices

At-scale employee $0.05 a year per employee per year per-employee pricing at scale Read 1 Oct 2026 · cass.ai
Active user $5 a month per person active user pricing · 24/7 access Read 1 Oct 2026 · cass.ai

Every Cass plan and price →

Strong points and limits

Strong points

  • 24/7 chatbot access without an app or account
  • GAD-7 and PHQ-9 self-assessments
  • Human crisis escalation within 20 seconds
  • Seven-language availability and coach access
  • Insights dashboard with EHR integration

Limits

  • Not a crisis-response service
  • Not a replacement for professional therapy
  • HIPAA coverage excludes most listed messaging channels
  • Active-user plan costs $5 a month

Who it suits

Cass is intended for individuals, health plans, healthcare providers, employers, and communities needing conversational mental-health support. It is not a replacement for professional therapy or a crisis-response service.

Verdict

Cass offers broad conversational coaching, assessments, exercises, and escalation through familiar messaging channels. Readers should note its therapy and crisis limitations, plus the stated HIPAA boundary for SMS and major messaging services.

Where Specifiction places it

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