CaterTrax

Spec sheet

Product

CaterTrax is a catering and hospitality ordering and event management platform for independent and enterprise operations.Read 11 Oct 2026 · catertrax.com

Intended users

The enterprise page lists higher education, healthcare, corporate dining, business and industry, sports and leisure, and senior living as industries it serves.Read 11 Oct 2026 · catertrax.com

Integrations

CaterTrax says it integrates with point of sale, accounting and enterprise resource planning, identity management, and custom systems.Read 11 Oct 2026 · catertrax.com

Security

The enterprise page describes cloud-hosted infrastructure with continuous monitoring, role-based access controls, audit trails, single sign-on support, backups, and disaster recovery protocols.Read 11 Oct 2026 · catertrax.com

Support

The enterprise page lists operator, manager, and administrator training, ongoing optimization, and support as part of its implementation approach.Read 11 Oct 2026 · catertrax.com

Availability

CaterTrax states that its platform has 99.99% uptime and availability.Read 11 Oct 2026 · catertrax.com

Customer base

The homepage reports more than 5,000 client locations and over 5 million orders processed annually.Read 4 Oct 2026 · catertrax.com

Enterprise controls

Enterprise features include centralized menu and pricing management, reporting, configurable permissions, approvals, and audit trails.Read 4 Oct 2026 · catertrax.com

Enterprise customers

The Enterprise solution is built for complex, multi-location foodservice organizations.Read 4 Oct 2026 · catertrax.com

Enterprise features

Enterprise teams can centrally manage menus, pricing, and promotions and access site-level and organization-wide reporting.Read 11 Oct 2026 · catertrax.com

Event and production tools

The platform manages event details and changes and generates kitchen and pack sheets.Read 11 Oct 2026 · catertrax.com

Independent caterers

The Independent solution is aimed at single-location or small-site operators managing catering orders and events locally.Read 4 Oct 2026 · catertrax.com

Ordering

Customers can browse menus and submit catering orders and event details online from any device.Read 11 Oct 2026 · catertrax.com

Ordering and events

Customers can place online orders with event details, while teams manage events, order changes, calendars, and production in one system.Read 4 Oct 2026 · catertrax.com

Payments

CaterTrax supports invoicing and payment tracking.Read 11 Oct 2026 · catertrax.com

Pricing availability

The site offers demo requests for its solutions and does not state a subscription price on the product pages.Read 11 Oct 2026 · catertrax.com

Privacy and encryption

CaterTrax says it uses SSL certificates and TLS to protect information during transmission and states that it does not sell or share personal information.Read 11 Oct 2026 · catertrax.com

Production

The platform automatically generates kitchen and pack sheets with quantities and instructions.Read 4 Oct 2026 · catertrax.com

Security and reliability

The Enterprise page describes cloud-hosted infrastructure with continuous monitoring, single sign-on support, backups, disaster recovery, and 99.99% uptime.Read 4 Oct 2026 · catertrax.com

Status information

CaterTrax has a public status page for system performance and incident updates.Read 4 Oct 2026 · trust.catertrax.com

Training and support

CaterTrax Academy offers live training, on-demand videos and user guides, and customized sessions; the Enterprise page also lists ongoing optimization and support.Read 4 Oct 2026 · catertrax.com

Plans and prices

Every CaterTrax plan and price →

Where Specifiction places it

• Food Service Management#5 of 177.8
• Catering Software#5 of 147.6
• Restaurant Management Software#16 of 397.8
• Restaurant Online Ordering Software#80 of 1277.7
• Restaurant Catering Software#21 of 337.5