CSG Xponent

Spec sheet

Purpose

CSG Xponent is a customer engagement platform that uses real-time signals, AI-powered decisioning, and open integrations to act on customer moments.Read 11 Oct 2026 · csgi.com

Product

CSG Xponent is a customer engagement platform that connects data, decisioning, and communication channels to act on customer moments in real time.Read 11 Oct 2026 · csgi.com

Intended users

CSG presents Xponent for organizations in industries including telecommunications, financial services, healthcare, insurance, and retail.Read 11 Oct 2026 · csgi.com

Integrations

CSG states that Xponent offers 150+ prebuilt connectors and open APIs, including connections to Salesforce, Adobe, and Twilio.Read 11 Oct 2026 · csgi.com

Headquarters

Englewood, Colorado, USARead 28 Sep 2026 · csgi.com

Analytics

Its analytics capabilities include cross-channel journey analysis, AI-driven insights, experience simulation, and shareable ROI dashboards.Read 11 Oct 2026 · csgi.com

Channels

The product coordinates customer engagement across channels including SMS, email, app, web, voice, print, and IVR.Read 11 Oct 2026 · csgi.com

Communications

The platform coordinates customer engagement across channels including SMS, email, app, web, voice, and printed communications.Read 11 Oct 2026 · csgi.com

Company compliance

CSG says it undergoes independent audits and complies with standards including ISO 42001, ISO 27001, PCI DSS, SOC 2 Type II, SOC 1, HIPAA, and GDPR.Read 11 Oct 2026 · csgi.com

Company founding

CSG was founded in 1982.Read 11 Oct 2026 · csgi.com

Company scale

CSG says it serves 120+ countries and processes 1B+ transactions daily.Read 11 Oct 2026 · csgi.com

Company security standards

CSG says it undergoes independent audits and complies with standards and laws including ISO 42001, ISO 27001, PCI DSS, SOC 2 Type II, SOC 1, HIPAA, and GDPR; security documents require Trust Center access.Read 11 Oct 2026 · csgi.com

Customer profiles

Xponent builds dynamic customer profiles from existing CRM, billing, service, behavioral, and other systems, with real-time updates.Read 11 Oct 2026 · csgi.com

Decisioning

Its AI decisioning evaluates propensity, eligibility, channel preference, and governance rules, and the product page says it acts in under a second.Read 11 Oct 2026 · csgi.com

Integration coverage

CSG lists supported integration categories including databases, communications, CRM and marketing, content management, social media, voice of customer, infrastructure, identity, ERP, CCaaS, and billing.Read 11 Oct 2026 · csgi.com

Integration limits

CSG says custom integration work may still be needed for unique objects, custom fields, and legacy constraints.Read 11 Oct 2026 · csgi.com

Journey analytics

Its AI-powered diagnostics surface journey friction in real time and let teams simulate changes before they go live.Read 11 Oct 2026 · csgi.com

Journey orchestration

Its decisioning evaluates propensity, eligibility, channel preference, and governance rules to trigger actions in under a second.Read 11 Oct 2026 · csgi.com

Message controls

Xponent can suppress competing messages, apply throttling, and route interactions to an agent when appropriate.Read 11 Oct 2026 · csgi.com

Security and governance

The product page describes consent and preference management, role-based access, encryption, auditing, and approval workflows, with AI decisions designed to be explainable and reviewable.Read 11 Oct 2026 · csgi.com

Security controls

The product page describes consent and preference management, role-based access, encryption, auditing, approval workflows, and guardrails for AI-driven journeys.Read 11 Oct 2026 · csgi.com

Support and documentation

CSG directs users to its Xponent documentation site and offers a demo request on the product page.Read 11 Oct 2026 · csgi.com

Plans and prices

Every CSG Xponent plan and price →

Where Specifiction places it

• Digital Experience Orchestration (DXO) Platforms Software#5 of 177.8
• Customer Journey Analytics Software#12 of 347.8