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Datto Endpoint Backup for Windows

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Spec score 8.1 #24 of 47 in Cloud Backup Services

What it is

Datto Endpoint Backup for Windows backs up and restores Windows PCs, servers, virtual machines, and cloud instances directly to Datto Cloud, without an appliance. Policies let administrators choose data, schedule backups from once every hour to once every 24 hours, set retention periods of 90 days, 1 year, 3 years, or 7 years, and manage bandwidth. Recovery includes files and folders, file versions restored elsewhere or downloaded directly, and bare metal restores to the same or different hardware. A unified portal provides alerts and visibility into backup status, history, storage use, and policy settings for Windows and Mac endpoints. Backups are encrypted in transit and at rest, with optional customer-managed keys; listed protections also include forced MFA, KaseyaOne single sign-on, and immutable cloud storage. The product integrates with Autotask PSA, Datto RMM, Kaseya VSA, IT Glue, and Compliance Manager GRC. Supported systems include Windows 10 and 11, Windows Server 2012 R2 through 2025, and macOS, though Windows 10/11 Enterprise multi-session is incompatible. Pricing is on request, based on storage used, and there is no free plan.

Spec sheet

What it does
Datto Endpoint Backup is a cloud backup and restore service for Windows PCs, servers, virtual machines and cloud instances.Read 14 Oct 2026 · datto.com
Intended users
Datto describes the product as suited to MSPs and IT departments managing remote devices.Read 30 Sep 2026 · datto.com
Deployment
The product backs up directly to the Datto Cloud without requiring an appliance.Read 30 Sep 2026 · datto.com
Integrations
Official integrations include Autotask PSA, Datto RMM, Kaseya VSA, IT Glue and Compliance Manager GRC.Read 14 Oct 2026 · datto.com
Security
Backups are encrypted in transit and at rest, with optional customer-managed keys; the page also lists forced MFA, KaseyaOne single sign-on, and immutable Datto Cloud storage.Read 30 Sep 2026 · datto.com
Compliance
Datto says its data centers maintain annual SOC 1 and SOC 2 audits.Read 14 Oct 2026 · datto.com
License
The backup agent is commercial proprietary software licensed for use with a valid Datto subscription; copying, modification and reverse engineering are restricted.Read 14 Oct 2026 · datto.com
Headquarters
Miami, Florida, United StatesRead 28 Sep 2026 · datto.com
Founded
2007Read 28 Sep 2026 · datto.com
Company
Datto says it was founded in 2007 and lists its corporate headquarters as Miami, Florida.Read 30 Sep 2026 · datto.com
Access security
The management portal supports forced multifactor authentication and single sign-on through KaseyaOne.Read 14 Oct 2026 · datto.com
Backup policies
Policies can control data selection, scheduling, retention, and bandwidth use; schedules can run from once every hour to once every 24 hours, and listed retention options are 90 days, 1 year, 3 years, or 7 years.Read 30 Sep 2026 · datto.com
Bare-metal recovery
Bare-metal recovery restores the operating system, data, applications and settings to the same or different hardware.Read 14 Oct 2026 · datto.com
Central management
A unified backup portal provides alerts and remote visibility into backup status, history, storage usage, and policy configurations for Windows and Mac endpoints.Read 30 Sep 2026 · datto.com
Centralized portal
The unified portal shows backup status, history, storage usage and policy configurations for Windows and Mac endpoints.Read 14 Oct 2026 · datto.com
Cloud regions
Customers can choose where backups are stored, and Datto says storing them across multiple available regions provides geo-redundancy.Read 30 Sep 2026 · datto.com
Cloud virtualization limit
Datto Endpoint Backup itself does not provide cloud virtualization; that capability belongs to Endpoint Backup with Disaster Recovery.Read 14 Oct 2026 · datto.com
Company founding
Crunchbase states that Austin McChord founded Datto in 2007.Read 14 Oct 2026 · crunchbase.com
Company headquarters
Datto lists its headquarters in Norwalk, Connecticut.Read 14 Oct 2026 · linkedin.com
Company legal identity
Crunchbase identifies the legal name as Datto, Inc. and the company as a Kaseya subsidiary.Read 14 Oct 2026 · crunchbase.com
Deployment integrations
The Windows agent supports mass deployment through RMM, Group Policy and Microsoft Intune.Read 14 Oct 2026 · continuity.datto.com
Differential restore
Differential restore transfers only changed file blocks to reduce restoration time.Read 14 Oct 2026 · datto.com
Direct-to-cloud
Backups go directly to Datto Cloud without a SIRIS, ALTO or NAS appliance.Read 14 Oct 2026 · continuity.datto.com
Documentation depth
The help center includes system requirements, installation, retention, policy creation, deployment and frequently asked questions.Read 14 Oct 2026 · continuity.datto.com
Enterprise multi-session limit
Windows 10 and 11 Enterprise multi-session systems are incompatible with this product.Read 14 Oct 2026 · continuity.datto.com
File recovery
Users can restore individual files, groups of files, folders, folder structures or every version of a file.Read 14 Oct 2026 · datto.com
Hardware requirements
The agent requires at least 1 GB of free RAM and 10% free space on each protected volume, subject to a 10 GB file cap.Read 14 Oct 2026 · continuity.datto.com
Immutable storage
Datto describes its cloud storage as immutable to prevent unwanted alteration or deletion.Read 14 Oct 2026 · datto.com
Installer automation
The documentation provides an MSIExec command using a deployment token and optional customer encryption key.Read 14 Oct 2026 · continuity.datto.com
Limit: agent reliability
A G2 reviewer reported agent failures that required alerts and ongoing monitoring.Read 14 Oct 2026 · g2.com
Limit: customization
G2 reviewers repeatedly request more control over backup frequency and customization.Read 14 Oct 2026 · g2.com
Limit: downloads
A G2 reviewer said downloading many clients’ backups was unavailable despite earlier promises.Read 14 Oct 2026 · g2.com
Limit: notifications
A G2 reviewer reported backups that paused or took too long without generating notifications.Read 14 Oct 2026 · g2.com
macOS support
Endpoint Backup v2 documentation lists Windows x64 and macOS agents as supported platforms.Read 14 Oct 2026 · continuity.datto.com
Notable limits
Datto Endpoint Backup v2 does not support REFS, Windows deduplication or compression, or backing up external, removable, or network drives.Read 30 Sep 2026 · continuity.datto.com
Notable release
Version 3.0.33.3 dated July 21, 2026 fixed first-backup failures and several shadow-copy and registry-key issues.Read 14 Oct 2026 · continuity.datto.com
Policy management
Administrators can define data selection, schedules, retention and bandwidth controls through policies.Read 14 Oct 2026 · datto.com
Praise: usability and integrations
G2 summarizes repeated praise for ease of use, simple setup, RMM integrations, automatic scheduling and support.Read 14 Oct 2026 · g2.com
Rating on G2
4.5 out of 5 from 33 reviewsRead 14 Oct 2026 · g2.com
Rating on Trustpilot
1.8 out of 5 from 15 reviewsRead 14 Oct 2026 · trustpilot.com
Recovery
It supports file and folder recovery, restoring file versions to another location or by direct download, and bare metal restore to the same or different hardware.Read 30 Sep 2026 · datto.com
Release process
Agent updates are automatically pushed on a rolling basis, typically within one to two weeks of release.Read 14 Oct 2026 · continuity.datto.com
Retention
The Windows product lists retention choices of 90 days, one year, three years or seven years.Read 14 Oct 2026 · datto.com
Scheduling
Backup intervals can be configured from one hour through every 24 hours.Read 14 Oct 2026 · datto.com
Security encryption
Datto states that backups are encrypted in transit and at rest, with customer-managed keys available.Read 14 Oct 2026 · datto.com
Selective backup
Backup rules can include or exclude applications, user profiles, volumes and file types.Read 14 Oct 2026 · datto.com
Supported systems
Datto Endpoint Backup v2 lists Windows 10 and 11, Windows Server 2012 R2 through 2025, and macOS; Windows 10/11 Enterprise multi-session is incompatible.Read 30 Sep 2026 · continuity.datto.com
Trustpilot complaints
Trustpilot reviewers repeatedly describe poor support, billing disputes, overcharges, slow responses and disappointing recovery experiences.Read 14 Oct 2026 · trustpilot.com
TrustRadius reviewer complaints
The same TrustRadius review said settings can be difficult to change and migrating backups is difficult.Read 14 Oct 2026 · trustradius.com
TrustRadius reviewer praise
A TrustRadius reviewer praised centralized client management, easy snapshot spin-up and fast support.Read 14 Oct 2026 · trustradius.com
Unsupported storage
Mapped, external and removable drives are not supported backup targets.Read 14 Oct 2026 · continuity.datto.com
Windows requirements
Supported systems include 64-bit Windows 10 and 11 desktops plus Windows Server 2012 R2, 2016, 2019, 2022 and 2025.Read 14 Oct 2026 · continuity.datto.com

Plans and prices

Datto Endpoint Backup Priced on request Contact sales for pricing Windows PCs and servers · direct-to-cloud storage · subscription required Read 14 Oct 2026 · datto.com
Usage-based pricing Priced on request Consumption-based; pay for storage used. Request pricing from Datto. Storage used Read 30 Sep 2026 · datto.com

Every Datto Endpoint Backup for Windows plan and price →

Strong points and limits

Strong points

  • Backups go directly to Datto Cloud without an appliance
  • Supports file, folder, and bare metal recovery
  • Policies cover scheduling, retention, data selection, and bandwidth
  • Offers optional customer-managed encryption keys
  • Unified portal shows status, history, and alerts

Limits

  • Pricing is on request and based on storage used
  • No free plan
  • Windows 10/11 Enterprise multi-session is incompatible
  • Does not support REFS or removable and network drives

Who it suits

Datto describes the product as suited to MSPs and IT departments managing remote devices. It may fit teams that need centralized backup visibility and file or bare metal recovery for supported systems.

Datto Endpoint Backup for Windows in depth

Read the full write-up

Datto Endpoint Backup for Windows is a cloud backup and recovery service for PCs, servers, virtual machines, and cloud instances. It fits MSPs and IT departments responsible for remote devices, especially those wanting centralized control without installing a backup appliance. Its broad recovery and management set is compelling, but storage-based custom pricing and several workload exclusions require careful qualification.

Overview

Backups are sent directly to Datto Cloud, removing the need for an on-site appliance. Administrators can choose storage regions, including multiple regions for geographic redundancy. Encryption protects data in transit and at rest, with optional customer-managed keys; forced multifactor authentication, KaseyaOne single sign-on, immutable cloud storage, and audit logs add useful controls for security-conscious operations.

The service uses a hybrid deployment model with mixed backup targets and supports continuous backup. A unified portal provides alerts and remote visibility into backup status, history, storage consumption, and policy configuration across Windows and Mac endpoints. That centralized view is particularly valuable for an MSP managing many customers, rather than a single household or standalone PC.

Key features

Policies govern data selection, scheduling, retention, and bandwidth. Jobs can run from once every hour to once every 24 hours, while retention choices are 90 days, one year, three years, or seven years. Hourly jobs provide frequent restore points; longer retention supports historical recovery but can increase consumption charges.

Recovery covers files and folders, individual file versions restored to another location, and direct downloads. Bare-metal recovery can target the original machine or different hardware, and point-in-time restores extend that protection beyond simple file retrieval. Ransomware recovery, failover and failback orchestration, and test failover make the offering more suitable for continuity planning than a basic endpoint backup utility.

The portal is supported by integrations with Autotask PSA for ticketing, Datto RMM and Kaseya VSA for deployment, IT Glue for backup-status synchronization, and Compliance Manager GRC for compliance evidence. The wider service feature set includes multi-tenant management, utilization reporting, resource planning, time tracking, client portals, patch management, unattended remote access, and script automation, making it relevant to managed-service operations as well as backup administration.

Supported workloads include Windows Server, Linux, VMware, and Hyper-V. Microsoft 365 coverage includes Exchange Online, Calendar, Contacts, Tasks, OneDrive, SharePoint, and Teams; Google Workspace coverage includes Gmail, Calendar, Contacts, Drive, and Shared Drives. Backups can run multiple times daily.

Compatibility is not universal. Datto Endpoint Backup v2 supports Windows 10 and 11, Windows Server 2012 R2 through 2025, and macOS, but Windows 10/11 Enterprise multi-session is incompatible. REFS, Windows deduplication and compression, and external, removable, or network drives are unsupported. Those exclusions can rule it out for specialized servers or data stored outside internal disks.

Pricing

The Usage-based pricing plan has custom pricing and bills by storage consumed. There is no free plan. This model can align spending with actual capacity for organizations whose usage changes, but buyers must request a quote and forecast retention, frequency, and growth before they can set a budget. MSPs should also clarify how consumption is allocated across tenants.

Platforms

Datto lists Windows, macOS, and Linux support, with web access to centralized management. Endpoint Backup v2 covers Windows 10 and 11, Windows Server 2012 R2 through 2025, and macOS; the Enterprise multi-session Windows editions and unsupported drive and file-system types remain outside the supported scope.

Who it's for

This is a strong fit for MSPs and IT departments managing remote Windows and Mac endpoints that need policy-based scheduling, multi-tenant oversight, cloud-region choice, and recovery ranging from individual files to bare-metal replacement. It is less suitable for teams requiring REFS, Windows deduplication or compression, external or network-drive backup, or a transparent self-service price.

Pros and cons

Pros

Appliance-free cloud deployment: endpoints back up directly to Datto Cloud.

Flexible recovery: file, version, point-in-time, bare-metal, ransomware, failover, failback, and test-failover options cover both routine mistakes and major incidents.

Centralized MSP control: multi-tenant management, alerts, policy visibility, and PSA, RMM, VSA, IT Glue, and GRC integrations support service operations.

Security and resilience controls: encryption, optional customer-managed keys, immutable storage, MFA, audit logs, and selectable regions strengthen protection.

Cons

Custom pricing: storage consumption is billed, but no published price or free tier makes budgeting harder.

Important exclusions: REFS, Windows deduplication and compression, Enterprise multi-session Windows, and external, removable, or network drives are unsupported.

Operational planning required: longer retention and frequent schedules can raise storage consumption.

Alternatives

Choose IDrive if you want a freemium option, a free trial, and plans beginning with 100 GB or $0.25 a month for 100 GB and one user. MSP360 Backup is worth considering for a freemium service with a free personal-workstation tier and Linux, macOS, and Windows support. Pick HYCU R-Cloud when API, self-hosted, or web deployment and a free trial matter more than a free plan. Druva Endpoint Data Protection suits buyers seeking enterprise or elite per-user endpoint plans with trial access. Spanning Backup offers one all-inclusive plan, unlimited retention, and volume pricing for Android, iOS, and web. Veeam Agent for Mac is the simpler macOS-only choice, including a free edition limited to one backup job. CubeBackup is an option for Microsoft 365 and Google Workspace environments, including a discounted education/non-profit plan. Rewind Backups is aimed at web-based SaaS backup, with a free tier and app-specific plans.

For broader category comparisons, see SaaS Backup Software, Disaster Recovery Software, Professional Services Automation Software, Email Backup Software, Microsoft 365 Backup Software, and Professional Services Accounting Software.

Verdict

Choose Datto Endpoint Backup for Windows if you are an MSP or IT department that needs appliance-free cloud backup, centralized endpoint management, and recovery that extends from files to orchestrated failover. Look elsewhere if your estate depends on excluded file systems or drive types, or if you need a published price and free tier before committing.

Verdict

Datto combines cloud backup, centralized management, and several recovery options for remote endpoints. Before choosing it, check workload compatibility, especially the listed exclusions for file systems, deduplication, compression, and drive types.

Where Specifiction places it

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