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SPECIFICTION
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DoorDash Online Ordering

merchants.doordash.com

Free plan iOSAndroid
Visit merchants.doordash.com
Spec score 8.6 #15 of 127 in Restaurant Online Ordering Software

What it is

DoorDash Online Ordering gives restaurants a way to accept direct website orders and have DoorDash Dashers deliver them. Direct orders have 0% commission, and there are no monthly fees; standard payment processing fees still apply, and customers pay delivery fees. Restaurants need an active DoorDash store to use the service. Orders go into the POS system the team already uses, with integrations for more than 40 systems, including Toast, Square, Qu, and Otter. No additional hardware is required, and a setup specialist can get a restaurant live the same day. Customers can pay with saved cards, Apple Pay, Google Pay, Venmo, or PayPal. The product also includes a branded mobile app, menu management, promotions, loyalty, push notifications, and support for multiple locations. Marketplace menus synchronize across channels, and delivery customer support is included. It is listed for iOS and Android.

Spec sheet

Free plan
YesRead 21 Sep 2026 · merchants.doordash.com
Headquarters
San Francisco, California, United StatesRead 28 Sep 2026 · merchants.doordash.com
Founded
2013Read 28 Sep 2026 · merchants.doordash.com
Branded mobile app
YesRead 21 Sep 2026 · merchants.doordash.com
Branded Mobile App
The Commerce Platform includes a branded mobile app with push notifications and recommendations.Read 27 Sep 2026 · merchants.doordash.com
Cancellation Penalties
There are no cancellation penalties.Read 27 Sep 2026 · merchants.doordash.com
Checkout Methods
Checkout supports saved cards, Apple Pay, Google Pay, Venmo, and PayPal.Read 27 Sep 2026 · merchants.doordash.com
Delivery Fee Payer
Customers pay delivery fees.Read 27 Sep 2026 · merchants.doordash.com
Delivery Logistics
DoorDash Dashers pick up and deliver online orders.Read 27 Sep 2026 · merchants.doordash.com
Delivery orders
YesRead 21 Sep 2026 · merchants.doordash.com
Delivery Support
Customer support for deliveries is included.Read 27 Sep 2026 · merchants.doordash.com
Direct Order Fees
Direct orders have 0% commission.Read 27 Sep 2026 · merchants.doordash.com
Hardware Requirement
No new hardware is required.Read 27 Sep 2026 · merchants.doordash.com
Menu Synchronization
Marketplace menus sync automatically across channels.Read 27 Sep 2026 · merchants.doordash.com
Monthly Fees
There are no monthly fees.Read 27 Sep 2026 · merchants.doordash.com
Ordering Channels
Customers can order through a website, Google Business Profile, or social pages.Read 27 Sep 2026 · merchants.doordash.com
Payment Processing
Standard payment processing fees apply.Read 27 Sep 2026 · merchants.doordash.com
POS integration
YesRead 21 Sep 2026 · merchants.doordash.com
POS Integrations
The product works with more than 40 POS systems, including Toast, Square, Qu, and Otter.Read 27 Sep 2026 · merchants.doordash.com
POS Order Sync
Orders go directly into the POS system the team already uses.Read 27 Sep 2026 · merchants.doordash.com
Setup Speed
A setup specialist can get the restaurant live the same day.Read 27 Sep 2026 · merchants.doordash.com
Store Requirement
Restaurants need an active DoorDash store to use Online Ordering.Read 27 Sep 2026 · merchants.doordash.com

Plans and prices

Online Ordering Free Direct orders are commission-free · Standard payment processing fees apply · Delivery is fulfilled by DoorDash Dashers No monthly or commission-based fees; standard payment processing fees apply and customers pay delivery fees. Read 27 Sep 2026 · merchants.doordash.com

Every DoorDash Online Ordering plan and price →

Strong points and limits

Strong points

  • Direct orders have 0% commission.
  • No monthly fees or new hardware required.
  • Integrates with more than 40 POS systems.
  • Customers can use several checkout methods.
  • Delivery support is included.

Limits

  • An active DoorDash store is required.
  • Standard payment processing fees apply.
  • Customers pay delivery fees.

Who it suits

It suits restaurants with an active DoorDash store that want direct website ordering with delivery and POS order sync. Its multi-location support and branded app may also fit restaurants managing more than one location.

Verdict

DoorDash Online Ordering combines direct website orders with DoorDash delivery and existing POS workflows. Restaurants should account for payment processing and customer-paid delivery fees, and must already have an active DoorDash store.

Where Specifiction places it

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