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Equifax Immigration Case Management

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Spec score 7.4 #13 of 24 in Immigration Software

What it is

Equifax Immigration Case Management is a cloud-based system for immigration law firms, nonprofit organizations, and employers. Its Edge version includes a customizable client web portal, and Equifax says the service stores more than 7 million Foreign National Records. Case work uses electronic forms, smart questionnaires, and predefined or customizable workflows, with alerts for tasks needing attention. Reports can cover deadlines, milestones, case metrics, and employee performance. Outlook Integrator uploads emails and attachments into client files, while Word Integrator merges case data into document templates. Both require Windows desktop Microsoft Office and do not support Office web apps. A Chrome E-File extension transfers data to government systems including ETA-9141, DS-160, ETA-9035, H-1B Registration, and ETA-9089. Acuity can exchange appointment information with Edge calendars when API access is included. Pricing is listed in a Service Order and is available on request.

Spec sheet

Purpose
The cloud-based case management product is designed for immigration law firms, nonprofit organizations, and employers.Read 8 Oct 2026 · investor.equifax.com
Security
Equifax’s ICM walkthrough says multifactor authentication is available for law firm, HR, and foreign national system users through an authenticator app.Read 8 Oct 2026 · assets.equifax.com
Support
Equifax’s product materials direct customers experiencing integrator installation errors to IT support or Equifax ICM Support.Read 8 Oct 2026 · assets.equifax.com
Headquarters
Atlanta, Georgia, United StatesRead 28 Sep 2026 · equifax.com
Acuity integration
Acuity scheduling can exchange foreign national appointment information with Edge calendars, and requires an Acuity subscription with API access.Read 8 Oct 2026 · assets.equifax.com
Case records
An Equifax product sheet says the service stores over 7 million Foreign National Records.Read 8 Oct 2026 · assets.equifax.com
Chrome extension
Equifax’s Chrome E-File extension transfers data from ICM to government e-file systems and lists support for ETA-9141, DS-160, ETA-9035, H-1B Registration, and ETA-9089.Read 8 Oct 2026 · chromewebstore.google.com
Client portal
Edge includes a customizable client web portal.Read 8 Oct 2026 · investor.equifax.com
Desktop requirement
The Outlook and Word Integrators are compatible with Windows desktop versions of Microsoft Office and do not support Office web apps.Read 8 Oct 2026 · assets.equifax.com
Forms and questionnaires
Equifax describes the product as providing up-to-date electronic forms and smart questionnaires.Read 8 Oct 2026 · assets.equifax.com
Outlook integration
The Outlook Integrator uploads emails and attachments from Outlook into ICM client files.Read 8 Oct 2026 · assets.equifax.com
Pricing terms
The agreement says fees are listed in an applicable Service Order and invoices are generally payable upon receipt.Read 8 Oct 2026 · assets.equifax.com
Reporting
Equifax describes standard and customizable reports for deadlines, milestones, case metrics, and employee performance.Read 8 Oct 2026 · assets.equifax.com
Word integration
The Word Integrator stores customizable document templates and merges client and case data into them.Read 8 Oct 2026 · assets.equifax.com
Workflow
The product supports predefined and customizable workflows tailored to a case, with alerts identifying tasks needing attention.Read 8 Oct 2026 · assets.equifax.com

Plans and prices

Equifax Immigration Case Management (Edge) Priced on request Prices are listed in an applicable Service Order; no public price shown. Read 8 Oct 2026 · assets.equifax.com

Every Equifax Immigration Case Management plan and price →

Strong points and limits

Strong points

  • Customizable client web portal
  • Provides forms, questionnaires, workflows, and alerts
  • Reports deadlines, milestones, and case metrics
  • Integrates with desktop Outlook and Word
  • Chrome extension supports listed government e-file systems

Limits

  • Pricing is not publicly listed
  • Office web apps are not supported
  • Outlook and Word integrations require Windows desktop Office
  • Acuity integration requires an API subscription

Who it suits

It suits immigration law firms, nonprofits, and employers managing document-heavy cases, deadlines, workflows, and client information. Windows desktop Office users can use the Outlook and Word integrators.

Verdict

Equifax Immigration Case Management combines case records, workflows, reporting, portals, and document integrations for immigration work. Buyers should confirm Windows Office requirements, optional integration subscriptions, and Service Order fees.

Where Specifiction places it

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