Hop

Spec sheet

Product

Hop is a cloud-based hospitality property management system for managing bookings, guests, rates, and property operations.Read 12 Oct 2026 · hopsoftware.com

Free plan

NoRead 21 Sep 2026 · hopsoftware.com

Integrations

The partner directory lists integrations and partners including ICRTouch, SiteMinder, RoomPriceGenie, QuickBooks, Sage, Xero, ResDiary, SevenRooms, and several payment and door-lock providers.Read 12 Oct 2026 · hopsoftware.com

Mobile app coverage

web onlyRead 21 Sep 2026 · hopsoftware.com

Support

Hop advertises live chat, phone, and email support seven days a week, while the Hop Inclusive plan lists dedicated in-house support 364 days a year.Read 12 Oct 2026 · hopsoftware.com

Headquarters

Edinburgh, Scotland, UKRead 28 Sep 2026 · hopsoftware.com

App requirement

The bespoke app requires Hop PMS and is managed through the PMS.Read 12 Oct 2026 · hopsoftware.com

Core features

Hop Inclusive includes a commission-free booking engine, channel manager, reservation and event management, revenue reporting, CRM, housekeeping, maintenance, integrated payments, and online training.Read 12 Oct 2026 · hopsoftware.com

Distribution

The channel manager synchronizes availability and pricing across major travel sites including Expedia, Booking.com, TripAdvisor, Airbnb, Hotels.com, HotelBeds, and Google.Read 12 Oct 2026 · hopsoftware.com

HopLite inclusions

HopLite’s subscription includes Booking.com, Expedia, Google Hotels, TripAdvisor, and Airbnb connections; other OTA channels are offered for an additional £9 per channel per month.Read 12 Oct 2026 · hopsoftware.com

Maintenance management

YesRead 21 Sep 2026 · hopsoftware.com

Mobile app

The optional branded guest app supports direct bookings, food and drink orders, payments, check-in and check-out, and table bookings; the maker says it works on iOS and Android.Read 12 Oct 2026 · hopsoftware.com

Payment fees

Hop says its payment gateway has no monthly fees, minimum transactions, or PCI management fees; transaction charges may apply.Read 12 Oct 2026 · hopsoftware.com

Payments security

HopPay states that payments are PCI compliant, tokenised, and 3D secure.Read 12 Oct 2026 · hopsoftware.com

Property accounting

YesRead 21 Sep 2026 · hopsoftware.com

Setup

The maker says PMS setup generally takes 4 to 6 weeks, and HopLite customers receive a dedicated onboarding manager.Read 12 Oct 2026 · hopsoftware.com

Small properties

HopLite is designed for small independent properties such as pubs with rooms, B&Bs, guest houses, self-catering accommodation, and boutique hotels.Read 12 Oct 2026 · hopsoftware.com

Who it serves

Hop says it serves properties including B&Bs, guest houses, independent hotels, hotel groups and chains, lodges, campsites, caravan parks, co-living spaces, social housing, and student accommodation.Read 12 Oct 2026 · hopsoftware.com

Plans and prices

Every Hop plan and price →

Where Specifiction places it

• Property Management Software#169 of 2687.5