Included Health
includedhealth.com
Spec sheet
- Mobile apps
- The Included Health app is available for iOS and Android and provides benefits information, care-team contact, bill review, and provider matching.Read 14 Nov 2026 · includedhealth.com
- Headquarters
- Included Health's listed mailing address is in San Francisco, California.Read 14 Nov 2026 · includedhealth.com
- Founded
- 2011Read 19 Oct 2026 · includedhealth.com
- 24/7 support
- Dot is available around the clock and can connect members with a care advocate or clinician when human help is needed.Read 14 Nov 2026 · includedhealth.com
- AI data controls
- The company says it limits member data sent to language models and contractually requires external providers to use zero data retention and not train models on Included Health data.Read 14 Nov 2026 · includedhealth.com
- AI oversight
- Included Health says care teams provide human oversight of AI and can take over when clinical complexity or safety concerns arise.Read 14 Nov 2026 · includedhealth.com
- Claims advocacy
- Members can get help resolving claims and billing issues.Read 14 Nov 2026 · includedhealth.com
- Limitations
- Connect works alongside an employer's existing health plan and benefits vendors rather than replacing them.Read 14 Nov 2026 · includedhealth.com
- Navigation
- Its Connect service offers a single place for questions about benefits, costs, and care, using AI assistant Dot alongside care advocates.Read 14 Nov 2026 · includedhealth.com
- Product overview
- Included Health combines virtual and in-person care with expert navigation, comprehensive support, and AI-powered technology.Read 14 Nov 2026 · includedhealth.com
- Provider matching
- Included Health matches members with in-network providers evaluated on more than 300 quality measures and shows cost-shares up front.Read 14 Nov 2026 · includedhealth.com
- Security and compliance
- The company says its security program adheres to HIPAA and state regulations, receives an annual SOC 2 Type 2 audit, and maps policies to HITRUST requirements.Read 14 Nov 2026 · includedhealth.com
- Virtual care
- The Connect offering includes virtual urgent and behavioral health care, with virtual primary care available as an optional add-on.Read 14 Nov 2026 · includedhealth.com
- Who it serves
- Connect is described as a solution for self-insured plan sponsors.Read 14 Nov 2026 · includedhealth.com
Plans and prices
Connect Priced on request Contact Included Health for pricing. For self-insured plan sponsors · Virtual urgent and behavioral health care · Optional virtual primary care and expert medical opinions Read 14 Nov 2026 · includedhealth.com
Connect Complete Priced on request Contact Included Health for pricing. For self-insured plan sponsors · Member services · 24/7 care team · Care and case management · Virtual primary care and expert medical opinions Read 14 Nov 2026 · includedhealth.com
Where Specifiction places it
- Benefits Support Software#6 of 157.1