IR Prognosis

Spec sheet

Purpose

IR Collaborate provides real-time intelligence across unified communications and contact center environments to help teams maintain performance, visibility, and reliability.Read 7 Oct 2026 · ir.com

Intended users

IR Collaborate is designed for enterprise IT teams, service providers, and contact center operations responsible for communications performance.Read 7 Oct 2026 · ir.com

Integrations

The product connects with enterprise UC and contact center platforms including Microsoft Teams, Cisco, Avaya, and Oracle.Read 7 Oct 2026 · ir.com

Privacy

IR says an NCC Group data protection impact assessment found Prognosis configured out of the box to meet GDPR requirements, while bespoke configurations should be reviewed.Read 7 Oct 2026 · ir.com

Support

IR provides customer support and directs prospective customers to contact sales or request a demo from the product page.Read 7 Oct 2026 · ir.com

AI assistant

Iris is an AI-powered assistant embedded in Prognosis that surfaces insights, accelerates analysis, and guides users toward actions.Read 7 Oct 2026 · ir.com

Platform

Prognosis combines cloud, server, and edge capabilities for data collection and analysis.Read 7 Oct 2026 · ir.com

Supported environments

IR Collaborate supports cloud, on-premises, and hybrid communications environments.Read 7 Oct 2026 · ir.com

Troubleshooting

The product provides real-time visibility into call quality and performance so teams can identify where quality degrades and take action.Read 7 Oct 2026 · ir.com

Plans and prices

Every IR Prognosis plan and price →

Where Specifiction places it

• VoIP Monitoring Software#19 of 216.8